Walser Toyota

I took my Prius in for a routine maintenance and a brake job. I had a 1:40 p.m. appointment and after learning that the work wouldn't be done until around 4:30, they provided me with an Uber for a ride home job. I had a 1:40 p.m. appointment and after learning that the work wouldn't be done until around 4:30, they provided me with an Uber for a ride home. At 5:30 p.m. I hadn't heard from the service people and so I called because I knew the service department closes at 6. Just finishing up, I was told. My compassion rushed me to the shop just in time to get the car. Work appears to be fine. Cost was at the very high end of the estimate. And I managed to get the car before they closed for the day, which would have been a real problem for me. Competent work, despite the delay. A woman checked me in and said a guy named David would be my service representative. All I heard from him was that the car was ready for pickup. A different guy handled the billing when I got to the shop and didn't really have anything to say about the particulars of the job. But he was pleasant. More

The Walser team was fast and efficient. I arrived early, they provided transportation, and I was able to pick up my vehicle at my convenience. In addition their inspections are both helpf I arrived early, they provided transportation, and I was able to pick up my vehicle at my convenience. In addition their inspections are both helpful and not pressured, highlighting areas of attention while allowing me to decide next steps. More

Great experience at the new Walser dealership in Bloomington! However, need to give Toyota Swag with the purchase of a new vehicle! Bloomington! However, need to give Toyota Swag with the purchase of a new vehicle! More

Service personnel have always been punctual , friendly and efficient. Sales staff always available to answer questions about Toyota vehicles for sale. and efficient. Sales staff always available to answer questions about Toyota vehicles for sale. More

I had a staple in my tire, that were new. They were able to get me in and an uber back to work until the tire was in to be replaced. They were able to get me in and an uber back to work until the tire was in to be replaced. More

Fantastic experience! !!! Will be back for sure, amazing facility and staff. Thank you for everything. !!! Will be back for sure, amazing facility and staff. Thank you for everything. More

I have struggled for MONTHS to understand the buttons/icons on my dashboard. Even reading the manual did not help, nor could I even turn on the cruise control! After my 1st service, Eduardo sat w buttons/icons on my dashboard. Even reading the manual did not help, nor could I even turn on the cruise control! After my 1st service, Eduardo sat with me in my car for at least 1/2 hour and explained everything thoroughly. He was outstanding, and I left, using this and that function (AND the cruise control) that I had not been able to even find before. Also, my technician was super friendly. More

Work was done as promised and the car looked like it had been detailed by the service center. been detailed by the service center. More

1) It was like going to a big box store. 2) Too many people upfront and not enough workers. 3) Took more than 3 hrs to get tires. 4) Pricing was different than quoted. 5) Every time 2) Too many people upfront and not enough workers. 3) Took more than 3 hrs to get tires. 4) Pricing was different than quoted. 5) Every time I take my car to Toyota they want to do a wheel alignment. I'm beginning to think this is suspicious. 6) Waiting area was nice. More

The facility is spotless and the service advisors are very courteous and helpful. I really enjoyed the video of my car's inspection! And it's so nice to have the car get a bath while we were there. very courteous and helpful. I really enjoyed the video of my car's inspection! And it's so nice to have the car get a bath while we were there. More