Walser Toyota
Bloomington, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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In scheduling my appt by phone, I was told that the safety recall repair would take 45 min. I planned to wait at the dealership for the repair since I am a widow and didn’t have anyone to transport me safety recall repair would take 45 min. I planned to wait at the dealership for the repair since I am a widow and didn’t have anyone to transport me home and then back to pick up the car. When I confirmed with the service rep who checked me in that I understood it would be about 45 min wait, he told me it would be about 2 1/2 hours! I said I could not wait that length of time because I had another appt that I would be late for. I asked if I could possibly get a loaner. He was curt and said, “No, but I can get you a ride home”. I thanked him and said I appreciated it. Without telling me he had scheduled a Lyft, he told me to wait over at the chairs and that I would get a text confirmation on my phone. I was puzzled because I thought it was someone from the service center who would be driving me. When I received the text, I asked how the ride was being paid for and he said the ride would be covered, but I was responsible for the tip. The Lyft driver was prompt, and I have no issues with his service. However, I tracked the progress of my car repair on the Walser app after I had been home only about 45 min, and my car was done. I certainly would have waited had I received a much more accurate time requirement from my service advisor! It ended up costing me $49 in Lyft expenses (tip for driver to home and then a ride back to dealership plus tip). As a senior on a fixed income, this should not have happened had my service advisor not been so ill-informed about the service time and seemingly so uncaring and uncommunicative about the transportation he was arranging. As a former small business owner, his customer service skills leave something to be desired….at least on that particular day. More
David did a great job explaining everything and making sure I understood. I appreciate he was able to honor my request for my car to be done by noon. Thank you again. sure I understood. I appreciate he was able to honor my request for my car to be done by noon. Thank you again. More
Kevin Dahn takes very good care of us! We have worked with him for a long time and makes the experience quick and simple, he helps with purchases and even when we have a need for assistanc We have worked with him for a long time and makes the experience quick and simple, he helps with purchases and even when we have a need for assistance with service work. Jaida Stamp filled in when Kevin was out of town and was very nice to deal with. More
Courteous & prompt service. Appreciate the consultation for the work to be done prior to service w/a reasonable estimate. Expansive lounge area makes for a comfortable wait. 🌞 Appreciate the consultation for the work to be done prior to service w/a reasonable estimate. Expansive lounge area makes for a comfortable wait. 🌞 More
Website to schedule this appointment did function properly. Had to call and speak to service representative . Dan Browman did an excellent job for the service when I did arrive. properly. Had to call and speak to service representative . Dan Browman did an excellent job for the service when I did arrive. More
The new Walser Toyota Bloomington facility is amazing. It's like an automobile cathedral! More importantly the selection, service department, and sales people I've dealt with through the years have been It's like an automobile cathedral! More importantly the selection, service department, and sales people I've dealt with through the years have been first rate. More



