Walser Toyota

Nice new waiting room, with comfortable couches. The team is profationales, nice and so respectful. The team is profationales, nice and so respectful. More

Jason Colbert was a great service rep. I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be outdated and ordered a new one to be installed. Also the facility is very nice, and my kids was not happy that I went there without them. More

Excellent Job, well done she was very easy to work with thank you for axing. thank you for axing. More

I was very disappointed in your service department sign up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be ab up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be able to handle this process. it seems like the automation serves your purposes, but not the customer's. Once I brought my van in for service, and although I brought it in 25 minutes early, and I was told the service would most likely take less than one hour, I waited one hour and 20 minutes before getting my van. And then, only because I went out and asked the service tech about my van. He said it had been done for a while, but he got busy/distracted. There were plenty of people standing around who could have come out to the waiting area and told me the van was ready. Another issue was that In addition to an oil change I requested a tire rotation. When I picked up the van the rotation had not been done because they said the tread wear was too much for them to rotate the tires. So, if they didn't rotate the tires, it seems to me the wait time for my van to be done should not have taken so long, and it someone's fault I waited extra time to pick up my van. More

As usual it is good and everybody who is involved helped me. Got good discount too. me. Got good discount too. More

I'm very pleased with the sales department ( Michael Ryan) and the service department. There were a few issues with my used truck I bought there and they were super responsive in fixing all the issues! Ryan) and the service department. There were a few issues with my used truck I bought there and they were super responsive in fixing all the issues! More

I had the worst service experience on Friday 09/20/24 as I waited too long in order to finish maintenance and process my payment and even I showed my coupon to apply it but they never did and I couldn’t fin I waited too long in order to finish maintenance and process my payment and even I showed my coupon to apply it but they never did and I couldn’t find my car after the service is done as they parked it inside while the guy that helped me said my car parked outside! I don’t want to do maintenance at walser again! More

I'm confused by what I heard on the video in regard to the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about replacing the spark plugs. This is why I'm confused as I had the plugs replaced at Walser in November 2021 when the car had 62450 miles on it. I'm thinking that the tech should have known this or had access to my records for this info. Other than that, the service visit was fine. Loved the new facility, very comfortable! Service advisor Marc Potter kept me informed and explained everything very clearly to me. More

We experienced the prompt return of a washed vehicle along with our long awaited second key along with our long awaited second key More

Service was great and customer service /attention was terrific! The new space is comfortable and beautiful, too. terrific! The new space is comfortable and beautiful, too. More