Walser Toyota

Bronwyn Fitzgerald provided superb service. She was professional, straightforward, very helpful. She represented everything that Walser Toyota says it wants to do: provide information, assist in deci professional, straightforward, very helpful. She represented everything that Walser Toyota says it wants to do: provide information, assist in decision making, "empower" the customer. She was able to answer nearly all of our questions. When she did not know the answer, she would say, "That's a good question. I'll need to find the answer for you." And then she found the answer. I would recommend her to anyone wishing to buy a Toyota. The experience of dealing with her was unmatched in my history of buying cars (over 50 years). It is difficult to rate the dealership as a whole because the experience was excellent with Ms. Fitzgerald but marred by our dealings with the people in finance. From them we received the same old high-pressure, fast talking treatment that is characteristic of most car sales people. In particular, Mr. Folstad tried to sell us numerous services and other extras that we clearly said we did not want--and yet he persisted and insinuated that we were making serious errors by turning them down. If I were to go to Walser Toyota again, I would ask not to deal with him. Mr. Brown was similar although less aggressive. The price is fixed at Walser Toyota and for this reason I have indicated it was OK. I had gone to 2 other dealers. Their asking prices were higher but they haggle, so the final prices would have been lower than those initially stated. I much prefer not to haggle, and so I appreciate Walser's policy on this point. More

Nick Ryan helped us find the right used car and gave us every reason to purchase from Walser Toyota. In fact, if it wasn't for Nick's positive attitude and willingness to please a potential customer... we every reason to purchase from Walser Toyota. In fact, if it wasn't for Nick's positive attitude and willingness to please a potential customer... we most certainly would have gone somewhere else. We started looking at cars Monday night and Nick went on a number of test-drives with us to help us narrow down the model and options my wife and I were looking for. I returned on Wednesday to look at a few more models with hopes of taking another test-drive with Nick. When I arrived, I walked inside the sales office to try and locate Nick since I didn't have an appointment. I was kindly greeted at the front desk and the young lady called Nick and left him a message since he was currenlty on a test-drive with another customer. She then asked if I minded another salesman taking me out since Nick was busy. I was running short on time so I thought that was a great idea. She then asked a younger salesman (sorry but I didn't get his name) who was just standing by the front desk if he could take me out on a test drive quick. He proceeded to ask me what type of car, who I had been working with, what I had driven previously, etc. and then told me he was too busy to take me out for a test-drive. I politely asked if there was any chance I could take a vehihle out on my own (they already had my driver's licencse) since Nick was with a customer and this other gentlemen was entirely too busy to help me. It's been a while since I purchased a vehicle but in the past I never had any trouble test-driving cars by myself so I didn't think it was a stupid question. This guy looked at me as if I was crazy for asking and said "There is no way that's going to happen". I don't know about you but a simple explanation about safety, liability, or anything else would have been a little more professional. I was so irritated by this response that I had to wait outside. I waited another 20 minutes outside as I witnessed this same guy still standing at the front desk talking to the young lady who was trying to work. I am pretty sure this guy could have taken me for a test-drive or two in those 20 minutes. Luckily for Walser Toyota, Nick returned shortly and even while he was still working with his customer, sprinted out to the parking lot to greet me and to let me know that he would be with me as soon as he could. 15 minutes later Nick was out with a set of keys to the car I eventually ended up buying from Walser Toyota. Again, if it wasn't for Nick's positive attitude and willingness to please a potential customer, I would have left as soon as this other salesman so rudely told me he was too busy to help me. I would definately recommend my friends and family to work with Nick when purchasing a car but I was not impressed with anything else. More

Very helpful and flexible in working with me and my needs. Every question I had was answered quickly. the whole team was great to work with. needs. Every question I had was answered quickly. the whole team was great to work with. More

Great experience working with Bob and Kevin. First brand new car we have purchased/leased in 14 years. Both of them did a great job explaining the models we were looking at . Purchased a RAV4. The transa new car we have purchased/leased in 14 years. Both of them did a great job explaining the models we were looking at . Purchased a RAV4. The transaction was completed as quickly as possible and we drove our new car home the next day! More

Knowledgeable about the Toyota line and very helpful on selecting the right vehicle. We have previously purchased vehicles from Bob. Bob has a great sense of humor. selecting the right vehicle. We have previously purchased vehicles from Bob. Bob has a great sense of humor. More

I am wondering why I should buy a truck from a company that does not contact me as they said they would. I test drove a Toyota Tacoma on Sat. June 4th...this in itself was an interesting experience as the that does not contact me as they said they would. I test drove a Toyota Tacoma on Sat. June 4th...this in itself was an interesting experience as the sales person at one point described how much a friend of his disliked their Tacoma?? Due to closing time we could not finish a deal so I was told I would receive a phone call on Monday June 6th...I did not get a call. In fact I had to call back on Tues. June 7th. I spoke to a different sales person as the people I spoke to on Sat. were not there. I had received a call from Wells Fargo by this point so I was informed that I had received credit for the purchase but he could not tell me the terms! It is now Thursday evening and I still have not received a phone call for your company! I have chosen to take my business elsewhere...how can I have any faith that a company that cannot contact me regarding my business with them to be a company I can count on in the future? I am sorry that my experience with Walser Toyota was not more positive. More

I have been to many car dealerships over the years but never remember having as good an experience as with Walser Toyota, and Bob Spicher. Spike was really great to work with and the rest of the staff was never remember having as good an experience as with Walser Toyota, and Bob Spicher. Spike was really great to work with and the rest of the staff was also very friendly. The GM Tony even spent a few minutes talking with us and is a great guy. Overall, it was probably the easiest car buying experience I have ever had! Thanks again to "Spike" and the rest of the Walser team for making our purchase a good one! John and Jessica More

The overall experiance I had on trading my car and getting an used one was really good. Customer Service was excellent and people I talked to were very friendly and had a good knowledge on what they a getting an used one was really good. Customer Service was excellent and people I talked to were very friendly and had a good knowledge on what they are doing.They worked late night to get my finance and papers ready.I would definetly recommend tWalser to anybody I know. More

Tiffany was great to work with. There was an extra wait time for the finance department due to back log of customers. I guess I was near the end of the line. That was my only negative experience with the o time for the finance department due to back log of customers. I guess I was near the end of the line. That was my only negative experience with the overall purchase. Tiffany was patient with the process and took care of me while we were waiting for the finance department to open up. Finance was excellent at obtaining the right loan for me so once I did get in it was quick and made up for lost time waiting for a room/terminal. More

I decided to buy out my leased car. I talked with someone a few days before and came back with my decision. The receptionist was helpful and friendly and met my needs in a timely manner seeing as I d someone a few days before and came back with my decision. The receptionist was helpful and friendly and met my needs in a timely manner seeing as I did not make an appointment. I was then led over to someone who got me started and sent me over to Quentin last name don't know. He was very friendly, component, and respectful of my decision to buy out my car and answered all of my questions and concerns I had. I was then brought over to John Mauer to finance my car and that experience was equally as pleasant. I would recommend this dealership to any of my friends. More