Walser Toyota

6/30 Bought car. Noticed a vibration over the weekend. Brought car in. Service balanced tires 7/7 Reached out to Farhan due to continued vibrations. Offered appt Noticed a vibration over the weekend. Brought car in. Service balanced tires 7/7 Reached out to Farhan due to continued vibrations. Offered appt on 7/8, but then service was swamped so Farhan offered Monday, 7/10. Service replaced front brakes and rotors. 7/12 Went to clean the windshield and the wiper fluid leaked a large puddle in our garage. Smell like burning antifreeze from engine area, and still feel a pulling to the right. Arranged with Farhan to bring car in on 7/13 – Had to postpone until 7/14 due to work. Brought car in. Was told in service that I had no appt. After discussions, they would need it for a couple of days and was offered a rental car for $45/day. 1:35 PM, asked to speak with management at front desk. Was seated at table and waited until 2:20. Went back to front desk to inquire about someone coming to see me. As I was seated back at table, service advisor came back up to me and asked about using a rental. I indicated that I wasn’t willing to pay for it given the circumstances. He said the fees would be waived. Got rental car and left for home. 7/17 – Received video inspection of vehicle. Noted issue with wiper/pinched hose, AC compressor leak, and coolant reservoir leak. Vehicle is at Walser Polar Chevrolet now. 7/18 – Received word via a phone call to the dealer, that vehicle should be done around 7/21. 7/19 – Received voicemail from John indicating that vehicle should be done at the end of the week. He will call back when it is completed. 7/20 – Amy went to get the car back as we had received a call indicating the car was done. After talking with a couple of people, the service department found the car. It was determined that not all the items pointed out had been repaired/replaced. Service agreed to keep the car and finish the required repairs. Amy was told it would probably be another week without the car. 7/26 – Amy called dealership for an update. Car had been returned from Polar Chev to Toyota dealership yesterday. No one called either of us to inform us of this. Service person indicated that Polar Chev was instructed to charge the AC, not fix the AC compressor, as had been previously talked about. Amy is calling back to speak with a sales manager about returning the vehicle for 100% refund. More

Do not work with this dealership. Went for delivery and car was not cleaned, items needing to be fixed were not, and surprised us with only one key. In addition, they knew nothing abo Went for delivery and car was not cleaned, items needing to be fixed were not, and surprised us with only one key. In addition, they knew nothing about the car and tried to sell us rust proofing- the car model comes with this already. More

I found Walser to have a wide variety of vehicles yet not very accommodating when it comes to price negotiations. very accommodating when it comes to price negotiations. More

Very kind and helpful service from the beginning to the end. Also they have a great 3-day return policy in case you panic and change your mind. end. Also they have a great 3-day return policy in case you panic and change your mind. More

Jorge was a great salesman, he was patient and listened to what my son wanted to what my son wanted More

They keep adverting they have vehicles for sale that are already sold and then keep them listed as though the vehicle is still for sale. already sold and then keep them listed as though the vehicle is still for sale. More

I wish I could’ve given zero stars. The worst dealership ever. Bought a car from them back in November when i was on work trip from Illinois. They said it shouldn’t be a problem. They w The worst dealership ever. Bought a car from them back in November when i was on work trip from Illinois. They said it shouldn’t be a problem. They will send all the paperwork to DMV in Illinois and I will get my plates right away. Since then still nothing called them like 100 times asking them why it’s taken so long and they keep telling me that it takes up to three months to get them. But when I went to DMV they told me that they never finish the paperwork and that it takes 5-7 day to receive the plates by mail. They not even send the payment to process my plates. Trying to speak to the branch manager and he’s never available for the past month and a half always either on vacation or not in. The worst mistake I ever did. More

Everyone was perfect. Bonnie was informative and understanding.selection was pretty good. Store is clean and comfortable. Bonnie was informative and understanding.selection was pretty good. Store is clean and comfortable. More

The worst. They sold us a car with failing transmission and deliberately withheld information about policies that would have protected us. We called the next we They sold us a car with failing transmission and deliberately withheld information about policies that would have protected us. We called the next week after purchase, when we found out we had bought a junk car, but they did not respond or try to make things right. 4 weeks after our temporary plates have expired, we are still waiting for license plates, because apparently the dealership did not actually have the title from the previous owner, which makes me question how it was legal to sell us the car. We will never deal with this group again. I recommend you avoid them at all costs. Would give zero stars if I could. More

I was there for 6 hours today, once I found the SUV I wanted there financing options didn't for me and my wife. So I said I'll write a check for it. They tried to change the numbers and then I noticed th wanted there financing options didn't for me and my wife. So I said I'll write a check for it. They tried to change the numbers and then I noticed they changed the quoted interest rate to just make it so it was just under my payment comfort amount. From 4% to 5.49% with what I was financing it was a lot of money they where trying to trick me into agreeing to pay I figure extra $2100 a year. I stormed out pissed and told the salesman he could go to blazes. And told his manager he was a crook. If you go to buy a vehicle at Walzer make sure you bring your KY jelly. More