Walser Toyota

As usual, service dept was prompt and accurate. Staff were polite and accommodating. Two thumbs up! Staff were polite and accommodating. Two thumbs up! More

Absolutely wonderful! I appreciate the way I am kept informed about the work, the quick turnaround and even a video of the inspection! Plus everyone is nice and helpful. I appreciate the way I am kept informed about the work, the quick turnaround and even a video of the inspection! Plus everyone is nice and helpful. What’s not to love? More

Worker wasn’t helpful. Said my recall that they didn’t have parts so recall wasn’t addressed. I told him I had a problem with my passenger mirror regarding the blind spot Said my recall that they didn’t have parts so recall wasn’t addressed. I told him I had a problem with my passenger mirror regarding the blind spot. It stays on quite frequently and doesn’t turn off when I’m driving. He said he can’t do anything about it unless it works for them. More

Good, smooth experience. My only complaint is the near complete lack of negotiation. While I get the "one price" stance, I was hoping to negotiate a new tonneau truck bed top My only complaint is the near complete lack of negotiation. While I get the "one price" stance, I was hoping to negotiate a new tonneau truck bed top or Weathertech mats, both of which were in need on a spendy vehicle. No such wiggle room, for a 33K transaction? That seemed a tad chintzy. Our sales guy, Kodiak, was very nice and helpful. More

From service Advisor, Marc P, I received all the information I needed to know, and he checked all the concerns in my vehicle's past, present and plan for future service. The service technician video information I needed to know, and he checked all the concerns in my vehicle's past, present and plan for future service. The service technician video was very clear and thorough--which I also value. I was also helped by a Customer Service Specialist to answer questions I had on possible future auto purchase of a Toyota vehicle, (Michael W). I appreciated my whole experience, again, with Walser service. More

Good location /the service is great they are open almost every day/ wide range of services times to choose. every day/ wide range of services times to choose. More

From the onset of my vehicle problem, I found Walser personnel to be very willing to help me in my options as to what the problem might be and to plan how best to make the necessary repairs. This was go personnel to be very willing to help me in my options as to what the problem might be and to plan how best to make the necessary repairs. This was going to be a major repair (dollars) to my vehicle and I wanted everything to go smoothly - especially for me the customer. Walser lived up to my expectations in every way. We have come to expect this level of service in all our vehicles. Keep up the great work. More

I have been pleased with using this location for my service needs. They usually have weekend or a night as options, which I really appreciate. service needs. They usually have weekend or a night as options, which I really appreciate. More

When I make an appt for an oil change, as required to maintain warranty, I didn't think I would have to double check the order, figure out why "synthetic oil vehicle" on the order actually doesn't mean t maintain warranty, I didn't think I would have to double check the order, figure out why "synthetic oil vehicle" on the order actually doesn't mean that the car is getting an oil change, and specifically request that the oil be changed. In my previous Toyotas, "maintenance required" light in the car meant it needed an oil change. In my 2023 Toyota, it means all sorts of things, including that the tires need to be rotated. So I wasted a 50 mi roundtrip trek to the dealer to find that out, 1 week after installing winter tires that obviously didn't need to be rotated. Both these trips to the dealer demonstrates why making service appts online, without talking to a human, can actually waste time, money, fuel and patience. BTW, the water dispenser machine was quite finicky. It would only work for certain employees. So I wasted their time trying to get it to supply water. But we enjoyed the popcorn. More

They took care of me the first time I didn't have to go back because they forgot to do something like the other dealership back because they forgot to do something like the other dealership More