Walser Toyota

Thomas is the best service coordinator I have ever had! Kept me up to date and helped every step of the way. He was excellent! Kept me up to date and helped every step of the way. He was excellent! More

Was originAlly told 40 minutes for diff. & trans. case fluid change. When I arrived they said 2.5 hrs. Toyota sponsored a LYFT ride for me home. I was called 1:15 hr. later to tell me the jo & trans. case fluid change. When I arrived they said 2.5 hrs. Toyota sponsored a LYFT ride for me home. I was called 1:15 hr. later to tell me the job was done. MAybe some miscommunication with the service desk and service techs.? More

Always excellent. Friendly, competent staff. Great service all the way around. Worth the two hour drive to have great service. Friendly, competent staff. Great service all the way around. Worth the two hour drive to have great service. More

Usually good service but seemed understaffed and somewhat disorganized. They were also a couple of hours late and were slow to get back to me and lost my keys for a while. disorganized. They were also a couple of hours late and were slow to get back to me and lost my keys for a while. More

Half of the job was done just fine. The other half needed a part ordered but no one told me and I waited about 3 hours in the waiting room until I finally had to go ask. They knew I was The other half needed a part ordered but no one told me and I waited about 3 hours in the waiting room until I finally had to go ask. They knew I was there waiting; I specifically told them so. Turns out they emailed me at some point but they never texted. I'm guessing I unsubscribed to some of their unsolicited texts and my punishment was to lose all my texting privileges. I don't know; you'd have to ask them. More

Waited 11/2 hrs to have service tell me ordered wrong part for my 2025 Highlander. A undercover piece. part for my 2025 Highlander. A undercover piece. More

Clean, quick and efficient. The job was done as promised, the waiting room is very comfortable. I liked getting the video of my car after work was finished. The job was done as promised, the waiting room is very comfortable. I liked getting the video of my car after work was finished. More

Sales person Tom Kennedy and finance person, Chris Lanam were very professional. Process to purchase new car and trade old car went very quickly and smoothy. Beautiful dealership, very clean and wonderful were very professional. Process to purchase new car and trade old car went very quickly and smoothy. Beautiful dealership, very clean and wonderful coffee machine. More

This was a thoroughly unpleasant experience. I brought in my 4-month-old Land Cruiser for Toyota's recommended 5,000 mile service, and to address a problem with the infotainment system. I was tr I brought in my 4-month-old Land Cruiser for Toyota's recommended 5,000 mile service, and to address a problem with the infotainment system. I was treated with derision and contempt by the "service reps" and the technician, all of whom refused to listen to my explanations or accompany me to my vehicle to demonstrate the problem. I finally met with the so called "service manager" (Chris) who was likewise insolent and dismissive and it was only after I became angry and told him what a rotten attitude he and his staff had that he even deigned to listen to what I was saying. In a state of complete frustration I demanded my keys and swore never to return. At that point Chris followed me to my vehicle, took one look at my dashboard and admitted that there was a problem. For 40 minutes I was told that there was nothing wrong with my vehicle and everything was working as intended, and in about 15 seconds he could tell that there was a problem. In the end, Chris fixed the problem without consulting a tech and that made me happy, but my question is why did I first have to get angry and aggressive to get these people to listen? Very, very disappointing. More