Walser Toyota

Used to recommend Walser but not anymore!!!! I purchased a 2013 Toyota Tacoma from Walser Toyota of Bloomington in January 2017. This vehicle had a clean Carfax report according to Walser. I re I purchased a 2013 Toyota Tacoma from Walser Toyota of Bloomington in January 2017. This vehicle had a clean Carfax report according to Walser. I recently had new tires put on the truck and had an alignment done at the same time. The tech preforming the alignment had me come back to look at his findings during the alignment. He showed me that everything was with in spec as far as the alignment was concerned except for the right rear wheel. I asked the technician how this was possible as the vehicle has a straight rear axle. He said the only way this could be like this is either a manufacture defect or it was in an accident. I live out of state and it's not convenient to bring the vehicle to Walser to look at it. I did take it to a local Toyota dealer where I live and they inspected the vehicle and they found that the vehicle had been in a previous accident. When I purchased the vehicle, I also purchased an extended warranty through CNA. This was supposed to cover drivetrain, and many other components on the vehicle. I called CNA and told them what was going on with this vehicle and they were very rude and told me that it was still covered under a manufacturers warranty. This isn't covered if the vehicle has been in an accident. So, I called Walser back and they told me that there was nothing they could do for me. I said what if I trade the vehicle in on a brand new 2017. After only owning this 2013 truck for only 8 months and putting on less than 9000 miles, Walser wanted to give me $8500 less for the vehicle I had purchased 8 months ago. I am very disappointed in how this whole situation has been handled by Walser. Basically, telling me that I'm stuck with it now. This is the 4th vehicle I have purchased through Walser and have even referred 1 other customer to purchase cars with Walser as well. I can tell you that this is the last vehicle I will ever purchase through Walser. Now I am stuck with a $1500 repair to have a "used" axle put in this truck so that it doesn't wear out the new tires I just put on it. I am cancelling my extended warranty that I purchased through CNA as they will find a way to NOT cover you for damages to your vehicle that you paid to have a warranty on. More

Patient Sales Staff Our salesman helped us checked out and test drive several vehicles until we found the right vehicle for us. A fully loaded, low mileage used vehicle! Our salesman helped us checked out and test drive several vehicles until we found the right vehicle for us. A fully loaded, low mileage used vehicle! More

Great sales person! I enjoyed working with our sales person Kela Smith. Very knowledgeable and easy to get along with. The deal was made, and I will go back again to pu I enjoyed working with our sales person Kela Smith. Very knowledgeable and easy to get along with. The deal was made, and I will go back again to purchase a Avalon hybrid! More

Happy Toyota Owner! I was a HUGE skeptic of a Toyota being a Ford/Lincoln gal for years. I tried a 2016 Highlander and fell in love with it! My experience with Joel "Joe" I was a HUGE skeptic of a Toyota being a Ford/Lincoln gal for years. I tried a 2016 Highlander and fell in love with it! My experience with Joel "Joe" Bittner my salesman at Walser was perfect...he answered all questions, made the process non-stressful, and made sure I was happy driving away with my new SUV...AND he came in on his day off because it worked with my schedule and when I could pick up the vehicle. I recommend Walser Toyota and especially Joe Bittner to anybody even considering a Toyota. More

Excellent car purchase experience! Kela Smith is an excellent resource to your automobile sales team! He & I communicated via email about a 2012 Dodge Challenger I was interested in. He Kela Smith is an excellent resource to your automobile sales team! He & I communicated via email about a 2012 Dodge Challenger I was interested in. He was very quick & thorough with his communications with me. Upon visiting Walser Toyota last Wednesday; to take the car for a test drive, inspect it, etc; I was greeted by a very personable & professional Kela. He gave me all the information & led me through the steps of my purchase in a very positive manner leaving no questions unanswered. Thank you for your services & I will recommend you to anyone looking for an auto purchase! More

Excellent service Joel at Walsar Bloomington was just amazing. He understood the needs and was focused on getting our car quickly. He was very patient and smiling even Joel at Walsar Bloomington was just amazing. He understood the needs and was focused on getting our car quickly. He was very patient and smiling even at late in the evening. Manager Drew and Ben were friendly too. I'd recommend this Walsar to my friends. More

Excellent customer service! We helped our daughter lease a Rav 4 and Kela Smith was superb! We didn't know a lot about leasing and he walked us through everything. We feel that h We helped our daughter lease a Rav 4 and Kela Smith was superb! We didn't know a lot about leasing and he walked us through everything. We feel that he took the time and care to get us exactly what we wanted. We would recommend Kela Smith to anyone! More

ASK FOR TK First time car buyer. New or used ask for Tom Kennedy (TK) he knows what he's doing and is so patient. Explained everything I needed to know. Seriousl First time car buyer. New or used ask for Tom Kennedy (TK) he knows what he's doing and is so patient. Explained everything I needed to know. Seriously couldn't have asked for someone better More

Great custome servie I was in Walser about a week ago looking for used a Toyota to replace my 1990 Toyota. Drew Doorak helped with the process. I did purchase a 2015 use I was in Walser about a week ago looking for used a Toyota to replace my 1990 Toyota. Drew Doorak helped with the process. I did purchase a 2015 used Toyota Cordella but it was not a good fit for me. I brought it back to Walser and purchases a Pruis C and receive excellent customer service from Drew Doorak and Walser. I have had some questions about the Pruis C and Drew has been very helpful with answering my questions. I would recommend Walser and Drew for their excellent customet service, More

I love my Camry! Thank You Roger Gibson! My 2008 Toyota Camry was totaled. I spent a great deal of time on line shopping for a replacement,. I called Walser Toyota and Roger Gibson assisted My 2008 Toyota Camry was totaled. I spent a great deal of time on line shopping for a replacement,. I called Walser Toyota and Roger Gibson assisted me with a few over the phone questions which was very helpful on making my preliminary decisions. The check finally came from the insurance agency and I was ready to buy. I called Roger and he was waiting at Walser when I showed up (he was not scheduled). I had my mind made up on a Corolla and after test driving I decided I wanted another Camry - Roger helped me find the perfect Camry at a great price! Driving the Camry was like coming home! My new Camry was. 2012 with quite a few nice additions like the blue tooth cell phone connection. Roger showed me how to program the Camry and helped me through the loan and paperwork. He made it quick and easy! He arranged someone from Walser to pick me up at home so I could return my rental car. Two days later I ran into a programming issue and Roger though busy with a couple, found someone to assist with getting me set up. At every stage of my car buying with Walser Toyota in Bloomington- Roger Gibson made it a wonderful experience! More