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Walser Toyota

Bloomington, MN

Overview
Employees
Reviews
Vehicles
4.2
4,117 Reviews
When you visit our Toyota dealership in Bloomington, MN, you get to enjoy an experience that you can only get at a Walser location. We are dedicated to providing each and every customer with a positive experience that they won’t only enjoy themselves, but hopefully tell other people about, too. That’s why we’re dedicated to The Walser Way — our philosophy of how to do business and ensure customer satisfaction. There are many facets to this philosophy, but one of the key components is our Best Price First. Every single vehicle on our lot is specially marked with our pre-discounted Walser Best Price, so you don’t need to waste time attempting to haggle down an inflated value. Instead, you can focus more on finding the perfect vehicle that matches your personality and lifestyle. When you drive off our lot, you can be confident that it’s in a vehicle that you truly love. Another thing we do differently from other car dealerships is we provide one-on-one assistance throughout the entire buying or leasing process. That means that the same person who greets you at the door and takes you on your first test-drive is the same person who will walk you through your financing options and help you sign the final paperwork. This way, nothing gets lost in translation and our employees can take the time to get to know you and what’s important to you. Whether you want to drive off in a new Toyota Camry or dominate the roads from behind the wheel of a new Toyota RAV4, you will be well taken care of here. After you’ve picked out the car you love, you can bring it back to our Toyota service center any time to keep it running in peak condition. From routine oil changes, brake inspections and tire rotations to more involved maintenance like powertrain and transmission repairs, we can handle it all. Plus, we have a huge selection of genuine OEM Toyota parts, so only high-quality components are going into your vehicle. For a relationship that can last a lifetime, visit Walser Toyota today. Walser Toyota is conveniently located at 4401 American Blvd, West Bloomington, MN, 55437. We’re open six days a week and are excited to pair you with your next new or new-to-you Toyota vehicle!
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4401 American Blvd. West

Bloomington, MN

55437

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Showing 4,117 reviews

December 05, 2025

The service tech was newer but still not a good reason. Brought my truck in for what I was told was a 1.5 hr software upgrade and he finally came up to me almost 3 hours later and told me it hadnt been br More

by Loren Jenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of his name
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Dec 06, 2025 -

Walser Toyota responded

Loren, thank you for taking the time to share this—and I’m genuinely sorry this was your first service experience with us, especially on a new $70k truck. I understand why you’d be frustrated, and you’re right to expect far better. An appointment should mean your vehicle is brought in on time and that you’re kept clearly informed along the way. Being told nearly three hours later that the work hadn’t even started, then being directed toward a rental instead of proactively offering a solution, is not acceptable. Having to push before a loaner was approved only adds to that frustration. While we do train new advisors, that’s not an excuse for poor communication or a lack of ownership. This should have been handled with urgency, transparency, and respect for your schedule—especially since you were told the update would take about 1.5 hours. We’d like the opportunity to review exactly what happened and take steps to make this right. Please reach out directly to Brian Rutscher, Service Manager, so he can personally follow up with you and address this experience. Brian Rutscher 📞 952-256-2041 (call or text) We appreciate your honesty and the comparison you made—feedback like this helps us close gaps where we’ve fallen short. Thank you for giving us the chance to do better.

December 04, 2025

First time I went to this dealer with my new Toyota Camry 2025. Everything went well. I’ll be back for the next 6 month check up. More

by barbwhiteman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry forgot name
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Dec 04, 2025 -

Walser Toyota responded

Barb, thank you for the great review! We’re glad to hear your first service visit with your new 2025 Camry went well. We appreciate you choosing Walser Toyota and look forward to seeing you again for your 6-month check-up. Team Walser Toyota

December 04, 2025

Both of our cars Toyota Avalon and Toyota Yaris had their 6 month check-ups done. The employees did an excellent job. However, the next day my husband and I were crossing on a green light and suddenly a l More

by carolgullickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Pleau & Brian Rutscher (did Avalon) Tyler Halford & Stephen Jonas did the Yaris
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Dec 04, 2025 -

Walser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 04, 2025

Very cleanly and nice, service took twice as long as quoted staff was very kind More

by Wyatt.Holmes345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Rutsher
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Dec 04, 2025 -

Walser Toyota responded

Wyatt, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2025

Didn’t look at my car when it was towed in and cancelled my appt. Insane estimate and not helpful to an out of town customer More

by erinjex
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many
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Dec 04, 2025 -

Walser Toyota responded

Erin, thank you for your feedback. I’m sorry to hear about the frustration with your appointment being canceled and the initial estimate you received. That’s not the experience we want for any guest, especially someone traveling from out of town. I’d really like to review what happened and see what we can do to make this right. Please reach out to Dylan at 612-867-3925 (call or text), and he’ll personally help look into this situation with you. Thank you for bringing this to our attention. — Walser Toyota Service Management

December 03, 2025

Car appears to be working perfectly (after 1 day of driving After initial contact I did not hear from service department. My car was there 5 weeks (needed new transmission) and I guess parts needed More

by bobbinorm
Recommend Dealer
Yes
Employees Worked With
Dan and paul
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Dec 03, 2025 -

Walser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 02, 2025

I forgot to remind service department that I don't have a smartphone. They tried to text my home phone when the car was done. I probably sat there 20-25 more minutes longer since I didn't realize my car was More

by rita.dahlke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
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Dec 02, 2025 -

Walser Toyota responded

Thank you for sharing your experience with us. We appreciate you bringing this to our attention, and I’m sorry for the delay you experienced when your vehicle was ready. We should have confirmed the best way to reach you, especially since you don’t use a smartphone. That’s on us. We’ll address this with our team so we can improve our communication moving forward. If you’d like to discuss this further or if there’s anything we can do to make your next visit smoother, please feel free to reach out to Brian Rutscher at 952-256-2041 (call or text). We’re here to help and we appreciate the opportunity to earn your business. — Walser Toyota

December 01, 2025

It is close to home and convenient. Staff are kind and work diligently. Thank you More

by SusanRodriguez30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name, but very helpful.
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Dec 02, 2025 -

Walser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Walser Toyota. We look forward to having you as one of our valued customers for many more years to come!

December 01, 2025

Kudos to my service rep - Moses! !!! We picked up a nail in a tire while traveling from our home in eastern Wisconsin to visit our daughter and family for Thanksgiving. Apparently t More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Kawala
Report | Print
Dec 01, 2025 -

Walser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 01, 2025

Moses was great, worked performed met expectations, very timely, great service, clean facility, thank you More

by swanels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Report | Print
Dec 01, 2025 -

Walser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Walser Toyota, we look forward to having you as a valued customer for many years to come!

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