Walser Toyota

Everyone did a great job. I got the truck I wanted at a reasonable price. My trade-in was fair. The dealership is practically brand new, so it was nice and comfortable - good I got the truck I wanted at a reasonable price. My trade-in was fair. The dealership is practically brand new, so it was nice and comfortable - good popcorn too. All said, I'm happy with how everything went. More

Brian W. was very helpful. The whole team went above and beyond. I will be using this dealership for my next purchase. was very helpful. The whole team went above and beyond. I will be using this dealership for my next purchase. More

I was charged for maintenence on my car. I have a maintenance package. I also purchased tires via a loan from Sunbit. I contacted Tyler about the error in charging me for the maintenance I have a maintenance package. I also purchased tires via a loan from Sunbit. I contacted Tyler about the error in charging me for the maintenance done on my car. He asked how I wanted it back. I want a refund. Did not hear from him. I texted him to see if I'd be getting a check on 10/13. Nothing. Called over a week ago, to talk to a Service Manager. Talked to Dylan who said he had Tyler by him. Got the excuse again about busy and will look into it. Not a peep as of 10/27. Very frustrating. I want the refund of the maintenance that I was charged plus cancel the maintenance package and refund the balance. This is really poor. More

I took my truck here for service about 5 months after purchasing it here. Communication was pretty non-existent during the 2 week timeframe they had it. I sent texts and called and wouldn't hear back for purchasing it here. Communication was pretty non-existent during the 2 week timeframe they had it. I sent texts and called and wouldn't hear back for days. I had assumed I had an issue with the suspension due to the sound I heard and after replacing a few things, I finally got it back. Unfortunately the noise was still present, so I called and left messages asking if I could bring it back in. I was told I'd receive a call back the next week and never did. I decided to take my truck elsewhere to fix the problem. I was clearly just a number and not a priority at all. Tommy could use some customer service training for sure. I won't be coming back here for service or my next vehicle. More

Service writer was thorough, honest and to the point. Service was a fast as possible despite how busy the service department was at the time of my appointment. I started coming to Walser over Luther bec Service was a fast as possible despite how busy the service department was at the time of my appointment. I started coming to Walser over Luther because they are simply have a better service department overall. More

My tires was not rotated, I have to wait over another hour for tire rotation. hour for tire rotation. More

Kela did an excellent job. The most efficient process I have ever had buying a new vehicle. The only delay was my decision which vehicle to pick. Professional, courteous and The most efficient process I have ever had buying a new vehicle. The only delay was my decision which vehicle to pick. Professional, courteous and efficient! More

Michael Benson did a great job. should be promoted and given a big fat raise. should be promoted and given a big fat raise. More

Toyota is no longer a reliable car company. I will not purchase another Toyota when I next purchase a new car. I was quoted $95 for the service on the phone no matter how long it took but at th I will not purchase another Toyota when I next purchase a new car. I was quoted $95 for the service on the phone no matter how long it took but at the dealership they made me pay $117 and tried to add on more costs even though I was given the flat $95 quote when scheduling. Then I explained the situation and told them the steps I already took to try to resolve it. They only did what I already did and told me there was nothing else they could do to fix it. If they couldn’t do anything else then they shouldn’t have charged me for what I already did. They should have told me they couldn’t fix it right away. More

Great service overall fast, quality, nice facilities. Quality work video was a nice touch thanks Quality work video was a nice touch thanks More