Walser Toyota
Bloomington, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Michael Ryan was terrific to work with. He was available for calls, questions and concerns. It took a year to get the car I ordered but he always kept me up to date He was available for calls, questions and concerns. It took a year to get the car I ordered but he always kept me up to date More
Very frustrating experience! My check engine light went on so I brought it in. They said it was bad gas that I put in my car. The guy told me to put premium gas in to mix with th My check engine light went on so I brought it in. They said it was bad gas that I put in my car. The guy told me to put premium gas in to mix with the bad gas and it should be fine. A few days later the light when on again. I brought it back and they said it was still the gas. This time let it go totally empty fill it with 87 or higher. I did. A week later it came on again and I was going to have them do other maintenance on the car and check this light again. They did the other maintenance and found the cause of the check engine light going on. Some valve that was stuck open. But why didn’t they find this the first or second time it happened? I worked with 4 or 5 didn’t customer service people. No consistency at all!!! I spent over $1500 on repairs and feel the blame kept putting on other people. No body took any responsibility! To top it off it was a cold day, but above 20 degrees. I waited for my car to be pulled up. There was a truck pulled up before mine and their truck was freshly washed and still wet. When they pulled up my car it was still dirty. I asked the guy why my car was not washed and he said it was too cold. I said the truck just left with a clean, wet car. He just shrugged his shoulders. I said this place sucks! Which I feel you do! It would have been fine not to wash my car, but I just saw a car before wet and clean. Wasn’t it too cold to wash their car?!?! So frustrating! More
Scheduling appt was quick. I had a routine (1st!) maintenance for my new car and also needed to fix the struts on my back hatch because it would stay up when I opened it. The I had a routine (1st!) maintenance for my new car and also needed to fix the struts on my back hatch because it would stay up when I opened it. They didn't have the parts needed to fix the struts (no biggie, I have to go back when they do) but I checked the air pressure on all my tires and they were anywhere from 29-34psi, but the paperwork says they were all put to 35psi. When I went back to fix my hatch, I had them add air to my tires. My issue is, what else did they miss doing? This wasn't a horrible experience, but it could have been better. More
Easy to schedule appointment. Fast checkin. Service technician showed me the findings and had my car ready on time. I will return here for my next scheduled maintenance. Fast checkin. Service technician showed me the findings and had my car ready on time. I will return here for my next scheduled maintenance. More
I took my Prius to Walser Toyota for service. In the process of replacing the spark plugs all 4 were broken and porcelain fell into the cylinders. I received a call from Tyler right away explaini In the process of replacing the spark plugs all 4 were broken and porcelain fell into the cylinders. I received a call from Tyler right away explaining the situation. He offered me a rental car free of charge since I would be without my vehicle for a couple of days rather than hours. When I picked up my vehicle I was shown photos of the porcelain in the cylinders as well as photos after it had been removed. I felt Tyler was being honest and transparent about the mistake that was made by the technician. He also offered me compensation that I felt was fair and adequate. I will continue to buy and have my Toyotas serviced at Walser. More
Very responsive check in and service advisor. Issue with tire sensors resolved. Follow-on appointment made for January 30th to address seat belt issue. Was happy that I was not charged (due to Issue with tire sensors resolved. Follow-on appointment made for January 30th to address seat belt issue. Was happy that I was not charged (due to warranty purchased with car) to resolve the tire pressure sensor issue and some trouble shooting time spent with the front passenger seat belt issue. No issue was found with the seat belt, but issue is not resolved. The seat belt gradually tightens when it is worn and needs to be either adjusted or replaced. This will be addressed on the January 30th appointment. Thank you. Regards, Dan Chapman More



