Walser Toyota

This was a thoroughly unpleasant experience. I brought in my 4-month-old Land Cruiser for Toyota's recommended 5,000 mile service, and to address a problem with the infotainment system. I was tr I brought in my 4-month-old Land Cruiser for Toyota's recommended 5,000 mile service, and to address a problem with the infotainment system. I was treated with derision and contempt by the "service reps" and the technician, all of whom refused to listen to my explanations or accompany me to my vehicle to demonstrate the problem. I finally met with the so called "service manager" (Chris) who was likewise insolent and dismissive and it was only after I became angry and told him what a rotten attitude he and his staff had that he even deigned to listen to what I was saying. In a state of complete frustration I demanded my keys and swore never to return. At that point Chris followed me to my vehicle, took one look at my dashboard and admitted that there was a problem. For 40 minutes I was told that there was nothing wrong with my vehicle and everything was working as intended, and in about 15 seconds he could tell that there was a problem. In the end, Chris fixed the problem without consulting a tech and that made me happy, but my question is why did I first have to get angry and aggressive to get these people to listen? Very, very disappointing. More

Walser Toyota offers great and efficient service, a comfortable waiting area and friendly and knowledgable staff. comfortable waiting area and friendly and knowledgable staff. More

I came in without an appointment for a leaky tire. I was promptly taken care of Service desk Patrick Taylor helped me. Very king, knowledgeable, efficient. I was promptly taken care of Service desk Patrick Taylor helped me. Very king, knowledgeable, efficient. More

Good service. They explained the services that were provided and gave updates throughout the entire time that my car was being worked on. Also appreciated the vale They explained the services that were provided and gave updates throughout the entire time that my car was being worked on. Also appreciated the valet service and car wash. More

First time servicing at my vehicle atWalser. They honored the service coupon I received and got me serviced in a reasonable amount of time. Thanks They honored the service coupon I received and got me serviced in a reasonable amount of time. Thanks More

Great service, very helpful and friendly! ! I was Leary about big dealerships, but I have a complete change of mind. Will be bringing my vehicle and future vehicles back just because of the se ! I was Leary about big dealerships, but I have a complete change of mind. Will be bringing my vehicle and future vehicles back just because of the service!! More

Hannibal was great to work with. Great selection of trucks. I I would definitely recommend your dealership to friends. Great selection of trucks. I I would definitely recommend your dealership to friends. More

This is a great dealership. Jerry Eaton is top notch. We love working with him and Walser Toyota. Best cars/SUVs ever. Jerry Eaton is top notch. We love working with him and Walser Toyota. Best cars/SUVs ever. More

Very cordial & helpful from our first contact. Completely satisfied with all aspects and very happy to deal with this company! Completely satisfied with all aspects and very happy to deal with this company! More

Excellent experience! Verenice was awesome to work with. Started via text asking questions about availability and options, then came in and she was great in showing us ev Verenice was awesome to work with. Started via text asking questions about availability and options, then came in and she was great in showing us everything we wanted to see. It was excellent working with her! More