Walser Toyota

Wonderful service, friendly, efficient. Explains what is provide with the service. The video feedback is an added benefit. The correction for the Toyota recall was not available for this vi Explains what is provide with the service. The video feedback is an added benefit. The correction for the Toyota recall was not available for this visit and was not completed, the service department indicated that they would notify us when the dealership (walser) had the parts to address and correct the recall. More

Longer check in time than usual. Employees standing around doing nothing and was not busy Employees standing around doing nothing and was not busy More

Great experience. . Beca Coto was very professional and knowledgeable about the vehicle we were interested in. Beca was great to work with and kept it fun and interest . Beca Coto was very professional and knowledgeable about the vehicle we were interested in. Beca was great to work with and kept it fun and interesting. More

Easy process for test driving the vehicle & no pressure sales tactics, just information on what I'm looking for,time frame ect... sales tactics, just information on what I'm looking for,time frame ect... More

Dante was very professional and friendly and made it a very pleasant experience. I appreciate the upfront pricing and transparency. In inquired online about a vehicle and received a personal video from Da very pleasant experience. I appreciate the upfront pricing and transparency. In inquired online about a vehicle and received a personal video from Dante providing a personal introduction and details about the vehicle. We continued to text and correspond about questions I had in advance of arriving on site for a test drive. Once I arrived I was greeted by Dante and he had the vehicle ready to immediately take out and test drive. The completion of the purchase was just as easy with electronic signatures and completion of the paperwork. We were able to take the car home the same day and it was a very efficient and pleasant customer experience overall. More

The ‘pickup’ took longer than it needed to. Otherwise, we were satisfied with the experience. Otherwise, we were satisfied with the experience. More

I’ve been having problems with my car. I had an appointment I was told I would have to wait an hour and a half. I reached out and asked to be contacted and nobody ever contacts me and this I had an appointment I was told I would have to wait an hour and a half. I reached out and asked to be contacted and nobody ever contacts me and this is my third attempt. More

Asked my salesman to get me truck book for the vehicle I purchased and haven't received it yet every thing I want to learn about how it operates I had look it up on utob.not cool purchased and haven't received it yet every thing I want to learn about how it operates I had look it up on utob.not cool More

Hello, Team Walser Toyota! I just drove through the service area after my light on the dashboard was blinking. Right away, someone put the air in my tires, but I was told that I just drove through the service area after my light on the dashboard was blinking. Right away, someone put the air in my tires, but I was told that I'd need to have my car analyzed to see if I need 1-4 sensors replaced. My car is 2014 Toyota Camry. David helped me to book an appointment, however I showed up 30-min earlier on the appointment, so Jason checked in for me and realized a very important thing. He noticed that I have an extra warrantee, so some parts may be covered, etc. Jason booked me for a complementary Lyft ride to my house, and David called me later about how things were going without realizing that I have an extra warrantee that might save my expenses. He immediately connected with the warrantee company and got approved to replace all of them!! I called in to check up on the process, and Emily who previously helped me for an oil change made me feel comfortable to know that David would call me later when my car is done. He called me to mentioned that my car would be done by the end of closing time, but I asked to get it done by 7pm since I dropped off at 11:30am. David arranged to get it done by 5pm with the mechanics, and he immediately booked a complementary Lyft ride when it was done to pick.me up from my house. I was so happy and bragged about how your company Walser Toyota Bloomington has been taking care of me more than 10 years since I bought my 2-year old used car while I was getting a ride by Lyft driver. He was very impressed!! Finally, when I arrived there, there was no single charge to fix my 4 sensors!! My car will be good to go for another 8 years or so. I will keep recommending your company among my friends, and your team is a dream team that exceeded my expectation with such a excellent team player! Thanks again! - Eriko Grill More

Misleading lease quote in October 2023 to obtain new lease Grand Highlander. Spend over 6+ hours to return lease and obtain new lease. Do not anticipate continuing leasing at this dealership after this lease Grand Highlander. Spend over 6+ hours to return lease and obtain new lease. Do not anticipate continuing leasing at this dealership after this lease. More