Walser Toyota

Erik, the service manager, is really awesome and helpful! I went to my car service about few weeks ago. When I came home, realized my tow cover full of scratches. We assumed my car tow cover might have been I went to my car service about few weeks ago. When I came home, realized my tow cover full of scratches. We assumed my car tow cover might have been fallen off due to the after service’s power wash and was dragged on ground. Erik just ordered the new one once I called. He also kept me posted on when the cover would be ready. Thanks again for the great service!!! More

Service was slow. Had to wait nearly and hour after my scheduled appointment for a test drive. The whole process was slow. Very frustrating experience to say the least Had to wait nearly and hour after my scheduled appointment for a test drive. The whole process was slow. Very frustrating experience to say the least. More

All of the people I worked with were extremely friendly and helpful. Excellent experience overall. and helpful. Excellent experience overall. More

Juve made our experience great! ! He was informative without being pushy! He was also always asking if we needed anything as it was warm in the building. ! He was informative without being pushy! He was also always asking if we needed anything as it was warm in the building. More

We have purchased two used vehicles from Walser Toyota and both have had nothing but problems. Walser did let us trade in the first vehicle we purchased for almost what we paid and made it right. However, and both have had nothing but problems. Walser did let us trade in the first vehicle we purchased for almost what we paid and made it right. However, the van we bought also has had many problems. We purchased the additional warranty but it didn't cover any of the problems that have arisen. Most recently Walser replaced our starter and battery for $1700 dollars to fix issues with the vehicle not starting. Less than a month later the same issue was happening and it was another $1300+ to replace the alternator. Be wary of purchasing and servicing your vehicles at Walser! More

1- Would have been nice to know of road closure before hand so that I could plan to enter via France Avenue. 2- OK greeting, but no smile, no 'welcome to Toyota' 3- Couldn't figure out what desk to go hand so that I could plan to enter via France Avenue. 2- OK greeting, but no smile, no 'welcome to Toyota' 3- Couldn't figure out what desk to go to. Decidedly unfriendly people at desks 1 and 3 who jerked thumb to point to other end. After going from one end desk to the other, figured out it was empty middle desk. Easy to say middle desk and definitely felt like I was annoying them. 4- Did not want to watch video. Should be option. Couldn't anyone come and talk to me? I was 25 feet away. 5- Must have hit big pothole after car wash. Big muddy splash on side of car. Car wash person didn't care? 6- Absolutely no one smiled. Must be a miserable place to work. 7- Waited to pay, no explanation of services 8- No 'thank you for your business' 9- Did not feel valued or respected as a customer 10- Do not want to single out my tech. Seemed like 'just do my job' attitude pervasive through the service dept. Observed interactions of other employees and seemed the same. 11- Would have complained to service manager, but customer service and attention starts at the top. You can tell a lot about a company from the attitude of its employees. More

Service personnel were courteous and got my warranty work done quickly and effficiently. The waiting area was comfortable which made the wait tolerable. done quickly and effficiently. The waiting area was comfortable which made the wait tolerable. More

Jesse was great to deal with. Gave an accurate timeframe for work completion. Fantastic customer service Gave an accurate timeframe for work completion. Fantastic customer service More

Service was easy and exactly what I expected. Richey gave me an estimate and beat it. Richey gave me an estimate and beat it. More

Checked in my car and carfax said I wasn’t due for an oil change, but they said I was. Whatever, I just did it. I sat in the lobby for 90 minutes waiting, the last 30 I spent looking at my car being parke change, but they said I was. Whatever, I just did it. I sat in the lobby for 90 minutes waiting, the last 30 I spent looking at my car being parked right outside the door I was sitting by. It was done for 30 minutes before I was checked out. I changed my filters one week before I dropped my car off at the body shop. It was in the shop for 2 weeks. Two weeks later my appointment for tires rotation, they said my filters needed attention. Based on all of this, I don’t trust this dealer to be honest with me. Every time I have come here, including when purchasing my car, everyone has been extremely cold, barely acknowledged my existence, and treated me more like a nuisance. I think I need to stop giving my money to this dealer and shop. More