Walser Toyota

Dealer service department could not find the cause of my 2002 Sienna's engine hesitation after 2 visits for the issue and thousands of dollars in parts and labor. They also lost my key and fob during the se 2002 Sienna's engine hesitation after 2 visits for the issue and thousands of dollars in parts and labor. They also lost my key and fob during the service so I had to come back for a 3rd visit to get the replacement and then a 4th because they failed to mention that my backup fob needed to be synced at the same time. They are so busy and overworked that they are distracted and don't pay attention to details, like if the problem is actually fixed. More

Car arrived much sooner than expected. Devin was great. He went the extra distance and arranged to have the crossbars installed while we were doing the other paperwork. Appreciated the Devin was great. He went the extra distance and arranged to have the crossbars installed while we were doing the other paperwork. Appreciated the walkthrough of the hybrid and set up of features. Frustrating that the dealer wanted to do a credit check when I was paying by check. They could just as easily called the bank to verify balance in the account instead of the extra step of wire transfer. More

I have to say this was the most exceptional service I have ever received!! My co-worker, who just replaced her vehicle the week before recommended Carina Tramm for me because she was so pleased with her have ever received!! My co-worker, who just replaced her vehicle the week before recommended Carina Tramm for me because she was so pleased with her experience with her and said she was great to work with. I emailed Carina that evening and she worked until she found some options for me. By the time the night was over I was scheduled the next day to test drive a Corolla, which I was having a hard time finding availability. Carina and all the people that I met and worked with helped me get my car that evening, even though it was closing time. Carina and the crew and Walser were the best and I have already recommended Carina to more people! Thank you! More

Customer service is very knowledgeable and explains everything to you in regard to the repairs you need or any additional information on recalls. everything to you in regard to the repairs you need or any additional information on recalls. More

Alternatator belt has wearer off and no body told me even though they see it while I was on the ship for oil change and then car broken down after one hours oil change that is something I still don’t underst though they see it while I was on the ship for oil change and then car broken down after one hours oil change that is something I still don’t understand why they did that. More

Quick server and kept me informed about what was going on the whole time. No sales pressure to do additional work. the whole time. No sales pressure to do additional work. More

Came in for routine maintenance and brought up a long standing suspension issue that made an annoying noise. The service writer took the issue seriously and had two master mechanics figure it out. Last standing suspension issue that made an annoying noise. The service writer took the issue seriously and had two master mechanics figure it out. Last visit the guys blew it off, this trip with this service writer was amazing. 5stars for him. Very pleased. More

10 years of high quality care of my Tacoma. Full trust in my service manager Full trust in my service manager More

Actual service time was about what I was told. Service people were very polite and competent. Service people were very polite and competent. More

Service was on time and communication was amazing! We appreciate their knowledge and they way communicated with us (people who don't know much about car engines). We appreciate their knowledge and they way communicated with us (people who don't know much about car engines). More