Walser Toyota

The ‘pickup’ took longer than it needed to. Otherwise, we were satisfied with the experience. Otherwise, we were satisfied with the experience. More

I’ve been having problems with my car. I had an appointment I was told I would have to wait an hour and a half. I reached out and asked to be contacted and nobody ever contacts me and this I had an appointment I was told I would have to wait an hour and a half. I reached out and asked to be contacted and nobody ever contacts me and this is my third attempt. More

Asked my salesman to get me truck book for the vehicle I purchased and haven't received it yet every thing I want to learn about how it operates I had look it up on utob.not cool purchased and haven't received it yet every thing I want to learn about how it operates I had look it up on utob.not cool More

Hello, Team Walser Toyota! I just drove through the service area after my light on the dashboard was blinking. Right away, someone put the air in my tires, but I was told that I just drove through the service area after my light on the dashboard was blinking. Right away, someone put the air in my tires, but I was told that I'd need to have my car analyzed to see if I need 1-4 sensors replaced. My car is 2014 Toyota Camry. David helped me to book an appointment, however I showed up 30-min earlier on the appointment, so Jason checked in for me and realized a very important thing. He noticed that I have an extra warrantee, so some parts may be covered, etc. Jason booked me for a complementary Lyft ride to my house, and David called me later about how things were going without realizing that I have an extra warrantee that might save my expenses. He immediately connected with the warrantee company and got approved to replace all of them!! I called in to check up on the process, and Emily who previously helped me for an oil change made me feel comfortable to know that David would call me later when my car is done. He called me to mentioned that my car would be done by the end of closing time, but I asked to get it done by 7pm since I dropped off at 11:30am. David arranged to get it done by 5pm with the mechanics, and he immediately booked a complementary Lyft ride when it was done to pick.me up from my house. I was so happy and bragged about how your company Walser Toyota Bloomington has been taking care of me more than 10 years since I bought my 2-year old used car while I was getting a ride by Lyft driver. He was very impressed!! Finally, when I arrived there, there was no single charge to fix my 4 sensors!! My car will be good to go for another 8 years or so. I will keep recommending your company among my friends, and your team is a dream team that exceeded my expectation with such a excellent team player! Thanks again! - Eriko Grill More

Misleading lease quote in October 2023 to obtain new lease Grand Highlander. Spend over 6+ hours to return lease and obtain new lease. Do not anticipate continuing leasing at this dealership after this lease Grand Highlander. Spend over 6+ hours to return lease and obtain new lease. Do not anticipate continuing leasing at this dealership after this lease. More

Good communication with us; prompt and efficient service. Kept the car to do recall work and provided us with transportation to and from dealership. Kept the car to do recall work and provided us with transportation to and from dealership. More

They were kind and were able to fix our issue promptly which gave us peace of mind. The car wash was an extra surprise. which gave us peace of mind. The car wash was an extra surprise. More

Drake was great to work with and kept a pro-active communication with me throughout the process. I had a larger repair (over $4k) and he was able to get me some discounts. On the negative side the car communication with me throughout the process. I had a larger repair (over $4k) and he was able to get me some discounts. On the negative side the car inside (seats) were very dirty when I picked up the car. I took some pictures and can share if needed. I'm not sure what happened, but my assessment is that the technician did not use a seat protector when doing the repair. Feel free to contact me at 224-276-1529. More

Perfect experience. Jason was friendly, professional and very knowledgable. Service was completed within the stated time frame. Jason was friendly, professional and very knowledgable. Service was completed within the stated time frame. More

Walser helped Me out of a bad situation. A third-party trailer hitch installer messed up and caused major electrical problems. They have to charge me because it was not on warranty, but they A third-party trailer hitch installer messed up and caused major electrical problems. They have to charge me because it was not on warranty, but they gave me a loaner car for free. More