Walser Toyota

I have a warranty on vehicle purchased at Walser Toyota. Automobile was scheduled and brought in and noted I would be waiting not dropping off. I established and acknowledged I have a warranty and likely wi Automobile was scheduled and brought in and noted I would be waiting not dropping off. I established and acknowledged I have a warranty and likely will be a covered repair. After a 2.5hr wait I received a phone call and no recorded video (of which they told me would be performed) with shifty results. I am in the facility waiting room and they called my phone instead of coming to face me with diagnosis and repair.The result was repair not covered because of “rust on window motor I then was told I had a $225 diagnostic cost. Repair would be estimated at $1500. Very poor communication and customer service. Spent 12noon to 3pm and had 0 interactions. I did speak with other customers who were having similar experiences. A full house of customers, I suspect they didn’t want another negative visual result. Once I denied the repair they continue onward with the shuffle you out the door. All pie in the sky when you are purchasing, but when you are now in for service they find you to be a bother and that you have an “old car”. Disgusted. More

For this 2021 RAV4 Prime, I received only one electronic key instead of the normal 2 keys. After paying more then $42,000 for this SUV, I was presented only one key. Apparently the dealership does conside key instead of the normal 2 keys. After paying more then $42,000 for this SUV, I was presented only one key. Apparently the dealership does consider this method of business as appropriate. I am truly disappointed. More

The dealership was beautiful and was very welcoming and also clean! Every staff member was approachable and helpful. also clean! Every staff member was approachable and helpful. More

The work was completed just fine, as far as I can tell. Roof rack was installed. Roof rack was installed. More

Our sales and finance team were superior! Hannibal was our sales guy - top notch, respectful, knowledgeable helpful! The same can be said for the finance manager who was extremely informative Hannibal was our sales guy - top notch, respectful, knowledgeable helpful! The same can be said for the finance manager who was extremely informative in explaining our trade in offer and helping us find the right loan. Will recommend walser to everyone and plan to be a repeat customer! More

Thomas P explained everything. The job was completed on time. Service department completed the needed repairs well. The job was completed on time. Service department completed the needed repairs well. More

The oil filter was not tighten down. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. More

The car buying experience went quick and went smoothly. The employees were to notch. I will be back again. The employees were to notch. I will be back again. More

THANK YOU for the great buying experience. Staff was helpful, giving, knowledgeable, friendly and generous. I was disappointed that the car I bought definitely had a second key fob but they co Staff was helpful, giving, knowledgeable, friendly and generous. I was disappointed that the car I bought definitely had a second key fob but they couldn't find it and despite my texts and in-person visit to ask about the fob, they neither found the key fob nor got back to me to say they were looking for it. It's a $300 thing. And, the "Needs Maintenance Soon" light came on after 1,000 miles of me driving the car, which seems to indicate the car's oil was not changed before giving it to me. I thought the service record implied the oil was changed, but I must be mistaken. No big deal. I could be wrong. When buying a car from a dealer rather than a private party, there is willingness to pay a little more for little amenities, and I feel they were provided to me (licensing, putting the plates on, coaching with driving a hybrid, setup with syncing my phone to the car's Bluetooth and taking time to answer questions). I want to fully insist, the staff is incredibly great, I will recommend Walser and I love, love, love the car they custom identified for me based on their awesome listening, experience, intelligence and going above and beyond expectations. More

Thomas was an excellent help. I have no complaints. Thank you! Will come back for more service! I have no complaints. Thank you! Will come back for more service! More