Walser Toyota

This was the first time I bought from a dealer (private parties, in the past) and the experience was smooth and effortless. I met with Jonathan and his relaxed, pleasant and welcoming approach was really parties, in the past) and the experience was smooth and effortless. I met with Jonathan and his relaxed, pleasant and welcoming approach was really important to me at that moment since I was just starting my car search and was somewhat nervous about working with a dealer. Jonathan was knowledgeable of all the cars in the lot and he was genuinely interested in knowing what my needs, concerns and expectations were in finding the right car. He was patient and reassuring which is so welcoming when one is making such an important investment. Darren S. was also terrific in answering all of my questions and leading me through the necessary paperwork. Very solid experience overall. More

John Hedstrom was very helpful and patient with us. He went out of his way to make himself available. We were quite informed after spending time with him. His no pressure approach was refreshing. We will went out of his way to make himself available. We were quite informed after spending time with him. His no pressure approach was refreshing. We will return to him in the future. More

Was a easy sale, I like the "no haggel priceing", as the price was well withen reason compaired to Nada, and Kelly blue book, From start to finish was less then 4 hours and they were busy, priceing", as the price was well withen reason compaired to Nada, and Kelly blue book, From start to finish was less then 4 hours and they were busy, We also like the team effect as it seams to make the flow easy ! We will return "some day" as we now have 2 Camrys in our drive, The 2001 has over 100K and never been in a shop other than oil changes and tires. Thanks guys Chuck & Joy More

We have dealt with this Dealer before and have been very satisfied with Customer service and any follow-up work we have done. This experience was also great with friendly, helpful and knowledgable help. T satisfied with Customer service and any follow-up work we have done. This experience was also great with friendly, helpful and knowledgable help. The Sienna vans are great vehicles for year round driving - but are especially great in the winter! More

The worst service EVER: I must report a problem that The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned abou The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned about safety as my 6-year old Camry began to shudder at highway speeds when the roads turned towards the right. I brought it in to Walser Toyota in 2009 for my 30,000 mile checkup and mentioned this problem. They were unable to find a cause, but still replaced tires and performed the wheel alignment for $575. The problem was not fixed. My mother-in-law also noticed this instability while carrying my 5-year-old triplets to outings, and now this had become critical. I brought my car to Walser again in 2010, and they couldn't find the problem. Another $630 dollars for a CV boot (which had been recalled earlier, but was still charged to me) and wheel alignment, but no improvement to the stability. I could not bear the thought of a tragic accident, and brought my car in for the third time to Walser Toyota on October 10, 2011. They said my front wheel control arm bushings were worn, and was the cause of the instability. I was also informed that "since the car is up on the hoist", I should also replace the front ball joints, for a little more cost. The bill became nearly $2400, for what was quoted as a 13-hour job. They did it in 6 hours, but still charged me for the 13 hour quote. Not even a day later, the car shuddered again, at a nominal 40 mph speed exiting an offramp. How could it be worse!? I phoned Walser about my concern, and we discussed bringing it in for a road test. I was not able to make it in for a few days, and on my way home from work experienced a shudder that forced me to veer to the shoulder during rush-hour highway traffic. This problem had gotten much worse, I was afraid to drive the car, and immediately made it back to Walser. Another day of a loaner, and the Walser technicians seemed to find the problem in the driver's side REAR control arm bushing. They brought me in to demonstrate, and it was evident that this was a defective part. OK, good, I just want this fixed, but Walser want's to charge me again for the next round of service. I exchanged my opinion that the original $2400 bill was for work that was not required, but I would consider going "half-way" to cover the improvements that were actually performed because of their failed diagnosis. The correction was quoted at about 3 hours work, approximately $600. I proposed we settle this issue with a $1150 bill, payment for the front (improper fix) and rear (correct fix) jobs, to make this equitable for both parties. This was rejected, and Walser wanted me to maintain the original $2391.44 charges, and they would waive the ~$600 charges for the correct work. I find this unacceptable, where I am paying for work that was not required, to fix the root problem at nearly a 400% markup! I believe my fair offer of half the cost of the failed job should have left all parties satisfied. Three more follow-ups, a BBB complaint, a Toyota Customer Service complaint, and a discussion with the Walser Operations Director, and they still refuse to negotiate, and won't release my car until I pay their higher-cost, negligent repair. 3 more follow-ups by Walser, including a call from Charlie Swenson, the Dealership Operations Manager, confirm that they insist I pay the cost of the improper fix and return the rental car. I repeated my offer of $1150, but it was not accepted. Mr. Swenson said they will not release my car without $2391.44 payment and will file a "unreturned rental" proceeding. I have been informed I have until the end of today, 10/22/11, to return the rental car & bring $2391.44 in cash to release my car. At that point, I realized I needed to look for a referral for a lawyer to find what my best course of action would be. On 10/22/11 I received a voice mail message on my home phone at 4:45 pm, stating I had until the end of the business day, 5:00pm, to return their loaner car. I was out with my family & missed the call. Also on 10/22/11 at 10:34 pm, I received a voice mail message on my cell phone stating that Walser was going to report the rental car stolen & press felony charges. On 10/23/11 the Walser Rental Services General Manager called & said to leave the rental car, with the keys in it outside & he would pick it up, or else he was going to call the police. I complied & they picked the car up on Sunday afternoon. More

Joe Novak did a great job of being knowledgeable, straight forward and easy to work with. He educated us on the different Highlander products so we could make a good buying decision. straight forward and easy to work with. He educated us on the different Highlander products so we could make a good buying decision. More

Bronwyn got back to me within 1 business day when I left a message w/ the Walser Dealership. She was very personable to work with as as well as flexible - helping me return my rental car so I could drive ho a message w/ the Walser Dealership. She was very personable to work with as as well as flexible - helping me return my rental car so I could drive home w/ my new Prius the same evening. Thanks! More

Darren was very professional, polite & not a pushover. He answered all of our questions & was very patient with us. We are very satisfied with the experience we had at this dealership. pushover. He answered all of our questions & was very patient with us. We are very satisfied with the experience we had at this dealership. More

this is the second car that i have bought from spike this year, third one total. I plan to continue buying my cars from him in the future as well! he always makes the process as painless as possible and make year, third one total. I plan to continue buying my cars from him in the future as well! he always makes the process as painless as possible and makes sure that it doesn't take 12 years to get through either. I needed a car and a needed a car that day and spike made it happen! the team at Walser Toyota is always amazing! they truly seem to have our best interest at heart. especially when it comes to financing the vehicle. More

I was in a lease of a Camry XLE and wanted to get into a vehicle that could work with my lifestyle as a real estate agent, kids, dogs etc. The team mentioned above gave me all my options, worked with Toyot vehicle that could work with my lifestyle as a real estate agent, kids, dogs etc. The team mentioned above gave me all my options, worked with Toyota Financial Services, gave me a GREAT trade in value on my current lease and moved me out of my current lease after only being in it for 1 year and into my new Toyota Rav4 lease. My payments actually dropped about $10 a month also. I'm so excited that I'm in a vehicle that works for me and that the Walser team was able to help me through the process and make a very happy customer. They took great care of me, were very customer service oriented, and efficient at their jobs. I thank ALL of you for my fun afternoon at your store! More