Walser Toyota

Have had my vehicle in multiple times over the past few months. Initially brought it in with engine noise/drag and did 100K maintenance and new brakes. Over $1800. They said there was nothing wrong with th months. Initially brought it in with engine noise/drag and did 100K maintenance and new brakes. Over $1800. They said there was nothing wrong with the engine performance, even though they discovered a leak in my timing cover. They said in order to have it repaired I had to drive it 5K more miles and come back saying I saw leaking fluid? Even though it is a covered repair, they said the warranty department doesn't like to approve it (why do I have a warranty then?). I brought it back weeks later as the engine noise and lag were even worse. They agreed to the repair. Once corrected, the noise and lag resolved- so not sure what mechanic couldn't tell there was a performance issue. Two weeks ago, I brought it in for oil change/tire rotation. One week ago, my heat shield fell off. I asked why they had not found the issue with all my recent work and inspections? They said they would not have "seen it" but when they replaced it, they noticed the other shield was nearly falling down due to corrosion. So, they could see it on one but not the other? Service guy was rude and dismissive telling me sometimes people just throw the heat shield away? So why are you charging me $200 bucks to screw it back on? Baffling. Have zero faith you get top tier service, apparently, it's the bare minimum. More

Attentive to needs. Efficient in getting work done. Representative was very good as i meet to describe a couple areas needing attention Efficient in getting work done. Representative was very good as i meet to describe a couple areas needing attention More

Was told on the phone the service diagnostic fee was $95 but when I got there they said it was $195. Then the service with an appointment took 5 hours and there was a severe lack of communication. but when I got there they said it was $195. Then the service with an appointment took 5 hours and there was a severe lack of communication. More

The 2-yr prepaid maintenance package may not be as good a deal as I first thought. Oil changes are recommended every 10K miles, but unlikely I’ll put on 50K miles in 2 years, as I’ve driven only 35K in 3 ye deal as I first thought. Oil changes are recommended every 10K miles, but unlikely I’ll put on 50K miles in 2 years, as I’ve driven only 35K in 3 years. It would be worthwhile if there was no time limit, or at least 5 years. More

The staff were very friendly and efficient. I brought my car in a bit early and it was ready in less than one hour. I brought my car in a bit early and it was ready in less than one hour. More

Great, always a pleasure coming to this location. The staff is fast and for courteous. The staff is fast and for courteous. More

I am very impressed by the new complex off of France Ave on the Toyota Service Center. It is a very good Service area. on the Toyota Service Center. It is a very good Service area. More

This was a positive experience. There is pleasant and efficient staff, providing a comfortable waiting area There is pleasant and efficient staff, providing a comfortable waiting area More

Kela is sales is amazing and Eduardo V does an excellent job teaching the older generation the new technology- he is a great addition to the team job teaching the older generation the new technology- he is a great addition to the team More

I really enjoyed the no-haggling start to the process. We also were surprised to get our license plates installed on the vehicle right away. Very helpful and professional the entire car-buying journey! We also were surprised to get our license plates installed on the vehicle right away. Very helpful and professional the entire car-buying journey! More