Walser Suburban Chevrolet

Fast service efficient, Mechanic left grease and dirt all over interior of vehicle not good! over interior of vehicle not good! More

From the entire management team down to my salesman DeShawn everybody did a fantastic job. I had a great experience buying my 2023 Buick. This is my third used Buick I bought at this dealership. I plan DeShawn everybody did a fantastic job. I had a great experience buying my 2023 Buick. This is my third used Buick I bought at this dealership. I plan on continuing to purchase at this dealership. The whole place is great. More

Everyone was very helpful with finding the right truck for us. Making sure that all the prep work we asked for was done and delivering a beautiful truck to us. Then help us get every thing load in got us for us. Making sure that all the prep work we asked for was done and delivering a beautiful truck to us. Then help us get every thing load in got us familiar with it. GREAT JOB More

About a week ago, I went with my daughter to shop for a car. She was considering several used vehicles as well as a new Chevy Trax. She also had an older Subaru to trade in. We were prepared to pay cash, b car. She was considering several used vehicles as well as a new Chevy Trax. She also had an older Subaru to trade in. We were prepared to pay cash, but we wanted to compare trade-in offers from several dealerships. From the beginning, we explained clearly that we would not be buying a car that day—we were simply gathering offers and would return to one of the dealerships the following week. Because she was considering a Chevy, I put Suburban Chevrolet at the top of our list. In the 1990s and early 2000s, I purchased four cars from this dealership and always had a great experience. In fact, I used to tell people that they were so reputable that I didn’t even bother making a counteroffer—I trusted that I was getting a fair deal. Unfortunately, that was not our experience this time. We gave them the keys to the Subaru so they could inspect it, and then we waited for a trade-in offer. During that time, the salesperson asked three separate times if we would commit to buying a car that day. The third time, when we again explained that we planned to compare offers from other dealers, he told us the manager would not provide a trade-in offer if we weren’t prepared to purchase that day. I was honestly surprised. High-pressure tactics like that feel like something from decades ago. Because of that response, we decided to leave. For comparison, here are the dealerships that did provide immediate trade-in offers on the Subaru without any pressure: • Eden Prairie Nissan • Apple Jeep • Lenzen Chevy (Chaska) • Jeff Belzer (Lakeville) • Apple Jeep (Shakopee) Every one of those dealerships treated us respectfully and understood that we were comparison shopping. True to our word, a few days later we purchased a brand-new Chevy Trax from Jeff Belzer in Lakeville. We love the car and had an excellent buying experience there. While we were there, I even looked at the new Chevy Blazer and may return later this summer. It’s disappointing to see how much Suburban Chevrolet seems to have changed from the dealership I remembered years ago. More

Was a great experience here the salesman Thomas was great to work with very polite and answered all our questions. Mark from the financial department was also great to work with to work with very polite and answered all our questions. Mark from the financial department was also great to work with More

Took 2. 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determin 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen. More

Austin was very helpful. ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) More