Walser Subaru - Service Center

I had a very positive experience. Everyone that I encountered was friendly, helpful, and professional. Everyone that I encountered was friendly, helpful, and professional. More

Poor communication with customer. Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convince Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convinced oil in the engine compartment was from a sloppy oil change. Another customer told me she brought a similar make vehicle in 5 times for an oil leak and was told she didn’t have one. They believed her after the car catastrophically blew out 8 qts of oil. If I didn’t pay $35 for a brake inspection and I guessed wrong on which brakes were squealing they said the tech would remove and replace perfectly good brake pads. $1000 for a brake flush, rear brakes, an oil change, 2 light bulbs, and terrible customer service. More

Working with Neil Knudson was terrible. His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted throughout the entire service experience. His attitude makes me never want to return -- for service or to purchase my next Subaru from them. He is not an asset, but a distinct liability. More

Friendly staff to start. Thorough explanation of services completed as well as future service needs. Thorough explanation of services completed as well as future service needs. More

Working with JP in service was great. Great communication and thorough. The set- up for waiting for service was comfortable Great communication and thorough. The set- up for waiting for service was comfortable More

I had a great experience. Everyone I spoke with in the service department was friendly, helpful, and accommodating. Everyone I spoke with in the service department was friendly, helpful, and accommodating. More

Boe was super helpful explaining the issues with our Outback. We were able to get our car in quickly Outback. We were able to get our car in quickly More

Walser worked on my Ascent to repair damage under an insurance claim. The work was delayed due to mis-communications on the part of my insurance company, and the Walser service rep. was actually the fir insurance claim. The work was delayed due to mis-communications on the part of my insurance company, and the Walser service rep. was actually the first to make me aware of the lack of contact by my insurance company, and as soon as things were straightened out, Walser performed the repairs quickly and kept me apprised of the progress. More

Walk in appt was successful. Thorough, professional and good communication. Really liked the video too. Thorough, professional and good communication. Really liked the video too. More

Addressed my needs in performing regularly schedules oil change and made sure tires were fully inflated change and made sure tires were fully inflated More