Walser Subaru - Service Center

I am always told that you will do a "car wash" but that hasn't happened the last 2 times I have had service...it does matter! Stop sending emails with a 'code number'...I have NOT asked for it. Also, hasn't happened the last 2 times I have had service...it does matter! Stop sending emails with a 'code number'...I have NOT asked for it. Also, Mat had made the service appt via phone, sent me an email confirm...NO APPT LISTED when I arrived.-Arlan was excellent-he just moved forward with no inconvenience to me. More

Service rep (Katelyn) was excellent. Nice job explaining why various service items were needed and helped me with a coupon for a service bundle that made it more affordable. The car was Nice job explaining why various service items were needed and helped me with a coupon for a service bundle that made it more affordable. The car was washed and super clean when it was done and I notice a definite difference in how the car is running. More

I was able schedule an appointment quickly, and take care of my concerns. The service videos have been very informative and helpful, since service can be expensive, so giving customers as much information of my concerns. The service videos have been very informative and helpful, since service can be expensive, so giving customers as much information as possible is a wise move. More

JP Moua is the man, the rest of the team is also consistently meeting and exceeding expectations consistently meeting and exceeding expectations More

Appreciate the availability of appointment times that work with my schedule. Brandon was great, he gave me some news about my car that I wasn't expecting and really helped explain it in an understandable work with my schedule. Brandon was great, he gave me some news about my car that I wasn't expecting and really helped explain it in an understandable way. More

3rd car we have purchased here! Love Subaru. Everyone has been great to work with! Love Subaru. Everyone has been great to work with! More

Clean, caring efficient greeted quickly snacks and drinks available as you wait. Restroom close by and clean available as you wait. Restroom close by and clean More

Quick and easy service as always. The staff are always friendly and as a regular they go out of their way to remember you. The staff are always friendly and as a regular they go out of their way to remember you. More

The service was good but the administration is not the greatest. My old 2015 Outback is still on the system so I made an oil change appt for the 2015 car instead of the 2023. I don't understand why yo greatest. My old 2015 Outback is still on the system so I made an oil change appt for the 2015 car instead of the 2023. I don't understand why you can't put current car on one screen and all other "past" vehicles on another area of your database. It would be more user friendly for the customer. I also bought 6 oil changes and tire rotations that is good for 4 years. This was not in the data base. I had a gut feeling this would happen so I took a picture for proof that I had this. Good thing I did. At checkout they had trouble applying an oil change and rotation. I requested that I need a print out to reflect that I now have 5 remaining oil change and rotations left. Took them 5 minutes for them to do this. Now every time I need to use and apply my oil change rotation package; I have to bring my print proof with me. It would be nice that I can "trust" that Walser could keep this information on file accurately. More

Clean, nice facility. I was waited on promptly and the service was good. The waiting area is very comfortable. I was waited on promptly and the service was good. The waiting area is very comfortable. More