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623 Reviews of Walser Subaru - Service Center
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October 04, 2017
Never coming back again! I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate. My courtesy lights didn't come on, when I opened the door, either. It took them 1.5 hrs to diagnose the problem for $99 plus tax. The door switch was missing! Then they proceeded to tell me that my 2011 Forester didn't have an ignition light (it does and I told them so, but they insisted that it didnt). They said that the "keys are left in the ignition" chime only activates when the ignition is on. Ridiculous! I have proof of their ignorance. They even wrote it down on my work order. They treated me like I knew nothing, when in reality, I seemed to know more than they did about my car. Then they tried to talk me out of ordering a new door switch, saying that I could use the key fob to get the courtesy lights to come on. Since I insisted on ordering a new door switch, they told me that it would cost $233 plus tax and shipping to install it. I called another Subaru dealer (Luthers) and the price was $99 installed. Why such a big difference? Well I ended up buying the part, for a few bucks, at an auto parts dealer and it took all of 1 minute to install. Everything works great, now. I have bought new Subaru's from Morries and I thought that I'd try this dealer, because they were closer to me. My daughter bought a new Outback from Luther's Subaru. My other daughter is planning to buy a new Subaru next year. I guess that we know where we AREN'T going for our next new Subaru. WALSERS. Wish that I could have given them NO stars. More
by TCARZ
Employees Worked With
Jean P Moua, Christopher Path
August 08, 2011
My review isn't for a specific visit, but more for several visits over a 2 year period. Walser Subaru has always been able to get me in and out quickly for maintenance. The facility is very clean an several visits over a 2 year period. Walser Subaru has always been able to get me in and out quickly for maintenance. The facility is very clean and the service staff are solid. I initially started doing my maintenance there as they were significantly (20-30%) LESS than my previous servicing dealer (Bloomington Subaru). Will definitely keep using them for service in the future, and give them first shot when I buy a new Outback. PS-As a sidenote, this is my third Subaru, with around 200,000 cumulative miles. Have never done anything more than scheduled maintenance and wear and tear over the years. More
by iheartsubaru
Employees Worked With
Chris Weigel
August 01, 2011
We visited many Subaru dealerships when I totaled my 2006 Outback which was originally purchased at the Bloomington, MN dealership. They were nice and close to my husbands work location but when we visited Outback which was originally purchased at the Bloomington, MN dealership. They were nice and close to my husbands work location but when we visited the Burnsville, MN dealership I felt as though we were truly important to them and they were focused on us and just Subaru's where the Bloomington, MN dealership was broken into USED, NEW, Acura's, Subaru's; in other words too much going on. Burnsville has that "it" factor that draws you in and keeps you forever!! Don't know all the staff but whenever I arrive for my oil changes etc. it is great to staff familiar staff still employed. Great vehicles; when in my accident the car did all that it is supposed to so my son and I walked away after being T-boned by a semi-truck. Great commercials, love the entire philosophy of your organization and your cars. Thanks. More
by Sarah Scott
Employees Worked With
Jake, Matt, Chris
