Walser Subaru - Service Center

I purchased a 2016 Jeep Grand Cherokee Summit from Walser Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technici Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technician advised that my rear brake pads needed to be replaced. This came as a shock to me since I’ve only put 3,000 miles on the vehicle since I purchased it. I spoke with Harry, Walser's sales manager on duty, and he explained that there are other variables involved that could result in this abnormal wear on the brake pads – which I understand. However, I find it extremely hard to believe that a set of brake pads, that are found to be in good working order upon purchase, would go from acceptable to needing to be replaced after only 3,000 miles. I called my family mechanic and he agreed. He has never in his 20+ years of being in business seen brake pads going from 5 millimeters to needing to be replaced after only 3,000 miles. Due to this negative experience with Walser, I will never be purchasing another vehicle from them again. I also found it humorous that, on the back of their business card, written as one of their “CORE VALUES”, it states “Do the right thing. Nothing is worth compromising a relationship”. I think Harry might want to revise his business card. -Extremely unsatisfied customer More

JP Moua - Great Communication I recently needed so unexpected service on my vehicle. JP Moua was my service agent and did a wonderful job checking me in and keeping me updated on I recently needed so unexpected service on my vehicle. JP Moua was my service agent and did a wonderful job checking me in and keeping me updated on the progress of my repairs. The car was repaired in a timely manner. But I cant thank JP enough for keeping me informed so there were no surprises. It was clear that he cares about his customers More

Bait and switch? I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive th I have always used Morrie's Subaru in Brooklyn Center for service work on my 2017 Subaru Outback. I live in Roseville, so it is further to drive than Walzer's in White Bear. I had made an appointment for a 30,000 mile service at Morrie's. I had been quoted $252.00 for performing all the recommended items listed by Subaru for a 30,000 mile tune up. I had some time issues that came up and so I thought I would try having the work done at Walzer's White Bear Subaru. I spoke with a very professional woman and made an appointment for Monday at 11:00 AM. I told her I had an appointment at Walzer where they had quoted me a rate of $252.00. She said that White Bear would match that price. When I arrived I spoke with the intake guy giving him my name, the appointment time and that I had discussed with the appointment person that I would be paying $252 which was quoted at Morrie's. He did not believe me. After being told it would cost $369, I called Morrie's, and with my phone on speaker, let him hear what they quoted for a 30,000 mile tune up. He grabbed my phone and started asking the Morrie's person if they covered certain items. He claimed that Morrie's said they wouldn't change the cabin air filter or the transmission fluid. He finally gave me a price of $285.15. I'm a busy guy and since I was already there I cut my losses and let them do the work. Walzer didn't do some of the items quoted by Morrie's as part of a standard 30,000 mile check-up. They charged me more than what I was quoted by Morrie's for less items replaced. At the very end, they did not wash or vacuum my car. When I asked the worker bringing me my car, he said he could give me a rain check and come back some other day and they would do it. While waiting for my car I saw them cleaning other cars right in front of me. I was very polite and non confrontational at all times. I was treated rudely and saw that Walzer Subaru does shoddy work and treats customers poorly. I would strongly encourage people to stay away from the service area or they will be significantly overcharged. More

Great...if you want a condescending and rude experience Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service cente Never has we've been talked to in such a condescending and rude manner from any automotive service center before, much less any customer service center. While I would like to think this was a one-time occurrence, it has happened multiple times when we call to discuss repair issues including spark plugs, brake & rotors, timing belt/water pump, etc. Unfortunately, the poor customer service experience were fairly consistent each time we've made contact with Walser Subaru. If you're a woman, the experience is even worse. Talk about a chauvinistic experience. Every time my wife attempted to make contact, it always resulted in a day of fuming anger for her due to the way they talked to her. It's almost as if they have no interest in attracting any business. With that kind of customer service, would anyone want to trust their vehicle in their hands? All of this is extremely unfortunate as we literally live down the road and the sales people at Walser has always been EXCELLENT...but the service center is HORRENDOUS. As such, we often drive a bit further to go to other Subaru service centers who has historically treated us better, cheaper, and provided quality workmanship. More

My review isn't for a specific visit, but more for several visits over a 2 year period. Walser Subaru has always been able to get me in and out quickly for maintenance. The facility is very clean an several visits over a 2 year period. Walser Subaru has always been able to get me in and out quickly for maintenance. The facility is very clean and the service staff are solid. I initially started doing my maintenance there as they were significantly (20-30%) LESS than my previous servicing dealer (Bloomington Subaru). Will definitely keep using them for service in the future, and give them first shot when I buy a new Outback. PS-As a sidenote, this is my third Subaru, with around 200,000 cumulative miles. Have never done anything more than scheduled maintenance and wear and tear over the years. More

We visited many Subaru dealerships when I totaled my 2006 Outback which was originally purchased at the Bloomington, MN dealership. They were nice and close to my husbands work location but when we visited Outback which was originally purchased at the Bloomington, MN dealership. They were nice and close to my husbands work location but when we visited the Burnsville, MN dealership I felt as though we were truly important to them and they were focused on us and just Subaru's where the Bloomington, MN dealership was broken into USED, NEW, Acura's, Subaru's; in other words too much going on. Burnsville has that "it" factor that draws you in and keeps you forever!! Don't know all the staff but whenever I arrive for my oil changes etc. it is great to staff familiar staff still employed. Great vehicles; when in my accident the car did all that it is supposed to so my son and I walked away after being T-boned by a semi-truck. Great commercials, love the entire philosophy of your organization and your cars. Thanks. More