Walser Subaru - Service Center

The dealership did a great job getting my vehicle in and out on time. The waiting area was comfortable and pleasant. I had a recall fix completed but it is still alerting me in the MySubaru app. I feel like out on time. The waiting area was comfortable and pleasant. I had a recall fix completed but it is still alerting me in the MySubaru app. I feel like it should’ve cleared that warning when the recall issue was fixed. More

They do a good job of explaining the repairs and giving a thoughtful recommendation. Also they are very accommodating and in general just great to work with. thoughtful recommendation. Also they are very accommodating and in general just great to work with. More

I did not feel like a valued customer. I arrived at the time of my appointment. All desk personnel were busy and no one acknowledged me or others that arrived. After about 10 minutes I was I arrived at the time of my appointment. All desk personnel were busy and no one acknowledged me or others that arrived. After about 10 minutes I was told they would be with me soon. When I made it to the desk and presented the paperwork from my auto repair station stating they had run the codes and said paperwork showed where the issue was. I was then told they had to run their own codes as these were from a third party. This was from a very reputable station that has been in business for many years. I then was told to head to the waiting room. 2 hours later I was told that after running the codes that indeed was the problem. I was then charged another 109.00 to be told what I had told them when I arrived 2 hours earlier. Because I had a warranty the fix was covered but I had a 100.00 deductible. My over all experience was less than satisfactory. Very unfriendly staff and unacceptable customer service. When I called to make the appointment I was told 1-1.5 hour as I had to wait. My appointment was to be at 3 so I took off work early to be on time only to wait 1/2 hour to even get checked in to start waiting. I left there at 5:30. I had somewhere to be by 6 More

Good service to have my outback oil change and others. Asked some feedbacks to answer my questions. Asked some feedbacks to answer my questions. More

I trust the technicians at Walser. I never feel like they’ve tried to sell me more than I needed. I never feel like they’ve tried to sell me more than I needed. More

Got me in ahead of time. Always excellent work and communication. Will suggest to others. Always excellent work and communication. Will suggest to others. More

The people I dealt with (Brian and Angel) were very helpful and professional. This is the third Subaru we have purchased. helpful and professional. This is the third Subaru we have purchased. More

Pleasant staff. Service was done sooner than expected. Don’t recall the name of the service person. Service was done sooner than expected. Don’t recall the name of the service person. More

Great service and share information about recall transmission. He did great communication with me when I’m gone. Very great service! transmission. He did great communication with me when I’m gone. Very great service! More

I’ve been coming to this dealer for car leases and maintenance for years, and I am always pleased with the service and amenities (I look forward to their coffee and lattes every time!). I am spoken to maintenance for years, and I am always pleased with the service and amenities (I look forward to their coffee and lattes every time!). I am spoken to like an adult, but everything is clearly and plainly explained. You guys are great!! More