Walser Subaru - Service Center

I was disappointed because my car did not work after the tune up. I had to wait another 90min to finish. So in total I was there 11:15-5:30. I thought it would have been at most 2:30. Returning home my glov tune up. I had to wait another 90min to finish. So in total I was there 11:15-5:30. I thought it would have been at most 2:30. Returning home my glove compartment has a hard time opening and closing. That's never happened. Hopefully it's working fine now, just felt like I had a new person. More

Excellent service. Professional and timely service. Would return for future services. Delearship allowed me to pick up car even though it was beyond the hours the deale Professional and timely service. Would return for future services. Delearship allowed me to pick up car even though it was beyond the hours the dealership was open. More

Routine maintenance was performed right on time with complimentary car wash. I like the video of the car as tech discussing the various maintenance areas. complimentary car wash. I like the video of the car as tech discussing the various maintenance areas. More

Stopping in for routine maintenance is always an enjoyable experience. I usually just wait in the lobby and enjoy some coffee. Anytime there is something they notice that needs to be addressed they enjoyable experience. I usually just wait in the lobby and enjoy some coffee. Anytime there is something they notice that needs to be addressed they ask and have the time it will take and cost available. More

The person I worked with at the service counter what wonderful. He was patient, knowledgeable and provided excellent customer service. wonderful. He was patient, knowledgeable and provided excellent customer service. More

JP was the front desk coordinator—kept me up today early and often. I particularly liked the mechanic video, explaining what he saw and recommendations (Adam). I have used this dealership many times and I a and often. I particularly liked the mechanic video, explaining what he saw and recommendations (Adam). I have used this dealership many times and I am always impressed! More

The service was excellent. Following the completion of the service, the service consultant spent about 15 minutes with me explaining several operations of the operating screen Following the completion of the service, the service consultant spent about 15 minutes with me explaining several operations of the operating screen on the dashboard that are not included in the owners' manuals, which I especially appreciated. It might be a good idea to work out a new owner tutorial when a car is purchased, since Subaru doesn't offer this. When I bought a Toyota Camry some years ago, a two hour tutorial was offered to new car buyers (in a small group) at Walser and it was very helpful. Now that the technology is more complex and the manuals don't cover every little thing, Walser Subaru might help more. I am not happy with all the redundancies in the Crosstrek screen technology and feel it makes for unacceptable danger if a driver has to scroll through the screens, apps, etc. while driving (worse than using a hand held cell phone) and also that the users' manuals are inadequatel. Brandon was an excellent coach in this regard but I do question if it's a good use of his time while he also coordinates service issues. More

Oil change took over an hour. Wanting to have more work done on car for expensive price. Nice to have snacks and beverage options during wait. Wanting to have more work done on car for expensive price. Nice to have snacks and beverage options during wait. More

This was a great team. great explanations and fast service. Kate was wonderful thanks for everything great explanations and fast service. Kate was wonderful thanks for everything More

We bought our last Subaru from Walsers in 2017. We just bought another Subaru and had an exceptional experience with our sales rep, Anthony. He was a rock star from start to finish. No pressure a We just bought another Subaru and had an exceptional experience with our sales rep, Anthony. He was a rock star from start to finish. No pressure answered our questions and was great all the way around! I would highly recommend Walser and Anthony! More