Walser Subaru - Service Center

Burnsville Subaru is the BEST! I moved across town and I keep coming back to Burnsville. I moved across town and I keep coming back to Burnsville. More

I brought my vehicle in after 3 days because my headlight went out. I had noticed a creaking sound 2 days after purchasing the vehicle and just asked if they could check the breaks considering I had not had went out. I had noticed a creaking sound 2 days after purchasing the vehicle and just asked if they could check the breaks considering I had not had the vehicle for more than a week. They said the breaks were fine and I trusted them originally. After 2 more weeks the creaking continued so I had my own mechanic inspect the vehicle. He found that the front rotors and break pads needed to be replaced with one of the rotors being terribly damaged. Then the other headlight went out. Highly doubt they fully inspect the vehicle considering I was lied to about the breaks. When I called to speak to a manager to get it fixed I was put on hold all three time for more than 2 hours. I didn’t get help until I called back. When they replaced the breaks I had an appointment set for 11… I waited 6 hours before they finished my car and was late to work. Terrible dealership. More

Your employee was really nice. He recommended 100K maintenance, and found out that part of it had been done. He helped me to save some money. I really appreciate that. He recommended 100K maintenance, and found out that part of it had been done. He helped me to save some money. I really appreciate that. More

Everyone was great from check in to check out! Appreciated the Lyft ride during my 3 hour wait! Appreciated the Lyft ride during my 3 hour wait! More

Had to be prompted to look for service contracts. Same contracts gad been used/found before. Same contracts gad been used/found before. More

Super friendly and efficient service! We always bring our vehicles to Walzer! Prices are little higher than the chains, but worth it! We always bring our vehicles to Walzer! Prices are little higher than the chains, but worth it! More

Great customer service. Diagnostics available on my phone and through email. Good and strong department. Diagnostics available on my phone and through email. Good and strong department. More

We trust and respect the Walser service team. Our 180,000-mile service appointment in March 2024 was no exception. Service advisor JP always puts the customer first. Kudos to Andrew, our service Our 180,000-mile service appointment in March 2024 was no exception. Service advisor JP always puts the customer first. Kudos to Andrew, our service technician this time, who did an excellent job finding and fixing the source of a troubling steel-on-steel "explosion" every time we started the car. He discovered an extremely loose (nearly falling out!) front engine-mount bolt. We appreciate the video he provided to show the source of the trouble and what he did to fix it. Some techs might rush through such an explanation. Andrew took his time and provided a clear, steady video. Well done! Thank you. More

Walser service was friendly, professional, and thorough. Advisor and technician addressed and resolved a software issue with the media player. Advisor and technician addressed and resolved a software issue with the media player. More

Walser has been fabulous to work with. We really appreciate Kate in the Service Department. She is very knowledgeable and helped guide us with pre/post purchase issues we have come across We really appreciate Kate in the Service Department. She is very knowledgeable and helped guide us with pre/post purchase issues we have come across with our vehicle. We will continue to choose Walser for our vehicle service needs. More