Walser Subaru

Oil change took over an hour. Wanting to have more work done on car for expensive price. Nice to have snacks and beverage options during wait. Wanting to have more work done on car for expensive price. Nice to have snacks and beverage options during wait. More

The main question I want to pose is the following: What value does Walser Subaru add to the experience of a customer purchasing a new vehicle? The short answer – none. Abie, the salesperson sent me vid value does Walser Subaru add to the experience of a customer purchasing a new vehicle? The short answer – none. Abie, the salesperson sent me videos with tours of the car which were very nice. This is what made me lean toward Walser in the first place. I land in MN and she asks when I’m arriving to Walser from the airport so the car can be cleaned up, filled with gas, and ready for me. The car isn’t cleaned up yet? Walser is a large dealership. Maybe they missed it? I arrive and Abie greets me and I ask to take the car out for a spin. We go for a drive. Again, it hasn’t been cleaned yet, but no problem. Next, paperwork. Next, I ask for all the Walser branding to be removed from the car. Two license plate holders and a Walser decal sticker on the back of the car. Abie goes to work on this. She returns and tells me the detail guys don’t have the tools to remove said decal as they aren’t professional detailers, however, I can take the car to a pro and pay them to do it, OR they can remove the Walser decal from the rear of the car, but it may chip the paint on the car. The odd thing about this is Abie didn’t think both choices were completely irrational to place on the customer. Enter Seamus. He introduces himself and proceeds to tell me he’ll assist in removing the sticker and it’s no problem. He was the best part of my experience that day. He cared. The little things. I read and wait. Abie says the car is ready. We go to the car and upon initial inspection it looks good. She says congrats and leaves. I notice the fuel tank is half empty. Weird. I text Abie about this as I thought when she said the car would be cleaned and gassed up it would be a full tank of fuel. Wrong. Abie comes out and says, “Oh no, we don’t do that with used cars.” I go the gas station next door and fill up the car. $20. Walser failed on going the extra mile here yet again. It’s the little things. The next day I’m checking out the car upon closer inspection see there’s dog hair and dog prints all over the back of the car. It’s a service vehicle I got, I get it. But really? I message Abie and say “the detail guys did a terrible job and to please have a manager get in touch about this.” The following is what earned them a one-star due to their sales manager Cade and salesperson Abie. Fail #1 - Abie doesn’t even respond back when I message her about the problem. Which is very odd as it’s her job to double check the detailing job to ensure a good customer experience. Nothing. Not a “super sorry about that let me get on it asap.” I’m still your customer Abie. Fail #2 - Cade’s text to me, which is copied and pasted below: Hi, my name is Cade and I am one of the Sales Mangers here at Burnsville Subaru. I just saw your message to Abie and wanted to reach out. Apologies that the detail on this vehicle was not up to your standards. We do our best to prepare these vehicles to hit the road after they are purchased. I will talk with our detail team so that they are aware and can watch out for things like this moving forward. Thank you for bringing this to my attention, and congratulations on your new Subaru. I thought about responding, but even if I did respond, it wouldn’t matter, he’d obviously brush it off as he had my money and that’s all he cares about. First: A text and no call? Unprofessional. Second: Sorry it’s not up to my standards Cade? A dirty, half-assed detail job wouldn’t be up to anyone’s standards. Nice wording to dismiss my concern and place the issue BACK on the customer. Third: No attempt at fixing. No, “Hey, not a problem. Let’s get that detailed for you.” All in all, Walser has many reviews, a lot of them 5 stars, which leads me to believe maybe they had an off day. I don’t recommend anyone to ever go here for a vehicle. This experience added no value at all and makes me wonder why the car buying experience still exists. More

Working with Angel and the Subaru team was great. Very easy buying process. The team was helpful and knowledgeable. Very easy buying process. The team was helpful and knowledgeable. More

This was a great team. great explanations and fast service. Kate was wonderful thanks for everything great explanations and fast service. Kate was wonderful thanks for everything More

The service and professionalism of the staff was great. Charlie our sales associate was very knowledgeable and made sure we were comfortable. No pressure experience! Charlie our sales associate was very knowledgeable and made sure we were comfortable. No pressure experience! More

This was our first experience working with Walser. We came from out of state and I’m sure it won’t be the last time. We are Subaru loyalists and our experience was top notch. Anthony was awesome to w We came from out of state and I’m sure it won’t be the last time. We are Subaru loyalists and our experience was top notch. Anthony was awesome to work with and would highly recommend him and Walser! More

Great service. Sean made sure we were taken care of even with his busy day. Would happily return to Walser for my next car. Sean made sure we were taken care of even with his busy day. Would happily return to Walser for my next car. More

We bought our last Subaru from Walsers in 2017. We just bought another Subaru and had an exceptional experience with our sales rep, Anthony. He was a rock star from start to finish. No pressure a We just bought another Subaru and had an exceptional experience with our sales rep, Anthony. He was a rock star from start to finish. No pressure answered our questions and was great all the way around! I would highly recommend Walser and Anthony! More

Kate was welcoming and friendly. Video summary is an awesome idea! Service was done beyond expectations! I’ll be back! Video summary is an awesome idea! Service was done beyond expectations! I’ll be back! More

My experience with Walser has always been friendly, efficient, non-pressured, and informative. Their customer service is outstanding. We are big fans of the Subaru Outback and will continue to buy and efficient, non-pressured, and informative. Their customer service is outstanding. We are big fans of the Subaru Outback and will continue to buy and lease from Walser. More