Walser Subaru

Never coming back again! I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate I brought my Forester in because the door switch wasn't working. My ignition light didnt come on and the "keys left in ignition chime" didn't activate. My courtesy lights didn't come on, when I opened the door, either. It took them 1.5 hrs to diagnose the problem for $99 plus tax. The door switch was missing! Then they proceeded to tell me that my 2011 Forester didn't have an ignition light (it does and I told them so, but they insisted that it didnt). They said that the "keys are left in the ignition" chime only activates when the ignition is on. Ridiculous! I have proof of their ignorance. They even wrote it down on my work order. They treated me like I knew nothing, when in reality, I seemed to know more than they did about my car. Then they tried to talk me out of ordering a new door switch, saying that I could use the key fob to get the courtesy lights to come on. Since I insisted on ordering a new door switch, they told me that it would cost $233 plus tax and shipping to install it. I called another Subaru dealer (Luthers) and the price was $99 installed. Why such a big difference? Well I ended up buying the part, for a few bucks, at an auto parts dealer and it took all of 1 minute to install. Everything works great, now. I have bought new Subaru's from Morries and I thought that I'd try this dealer, because they were closer to me. My daughter bought a new Outback from Luther's Subaru. My other daughter is planning to buy a new Subaru next year. I guess that we know where we AREN'T going for our next new Subaru. WALSERS. Wish that I could have given them NO stars. More

The Good and the Bad - and the negative survey impact What you need to know: - Make an appointment to meet with a sales rep and test drive a car. At this dealership, and I've purchased 2 cars here and What you need to know: - Make an appointment to meet with a sales rep and test drive a car. At this dealership, and I've purchased 2 cars here and been many times with friends, if you don't have an appointment you will stand around and nobody will help you. It's actually part of the most maddening part of the experience. Generally a group of salesmen cluster at the desk chatting with each other and generally not doing anything productive that I can see. Save yourself some frustration and call ahead. - When you make that appointment above, insist they have the car you want to test drive ready for you. Or at least the same make & model. I tried to do this when I recently purchased. I told the person I'd called exactly what I wanted to test drive (I had very limited time). I was assured it would be ready. When I showed up at the lot I saw the note passed to the sales rep from whomever took my call. It only included my name and the time. No make, model, trim levels, color, etc. That wasted the first 20 minutes of my visit as I found out the car I wanted wasn't even on that lot. This is part of the process will negatively impact my survey, that I should receive soon. -The lot where they keep most of their cars isn't the one connected to the dealership. If you don't see what you want there - ask to be taken to the other much larger lot that is about 5 minutes away. - Second, know that you're going to pay based on how many days a car has been sitting on the lot. In other words, the white and silver and gray seem to cost less as the 'colors' go faster. If your heart is set on red or blue - expect anywhere a few hundred to close to $1000 more just for the color than you would if you could live white. Also, they predominately stock the lightest interior color. If you don't want ivory then you're going to pay more because there are few of those choices on the lot and presumably they go quicker - so the price is higher. - Ask for Sarah as sales person. She was professional, friendly, and low key. She respected each parameter we set (price range, options we wanted or didn't want) and the closing process was as described and didn't take hours and hour. I would use her again. -We didn't have to deal with a separate Finance guy - a huge plus. We applied for and received the financing through Subaru (who used Chase) and our sales person walked us through the papers. Nice! -The wasn't much pressure to by all the add-ons and up charges and warranties, although they were explained. I made it clear we weren't interested. That didn't stop the explanation of what they had (which is fine) but it did keep that useless upsell stage from dragging out needlessly. - Subaru surveys are crazy. Basically, anything but a 10 is a fail. To me, sales really works for the "10" rating, but they are let down by the rest of the crew. If you don't rate a 10 the salesperson suffers. And yet, questions all over the survey aren't applicable only to sales (e.g. the showroom). This is a rotten thing for Subaru to do to sales people but also to consumers. -Why go here in the first place? The one-price shopping experience is so much better. I REALLY shopped around and can say with confidence that their pricing on the new cars is also excellent - their used car pricing is high. More

Happy ending for a crabby car buyer !!!!!!☀️☀️☀️☀️☀️☀️ All I can say, is that I'd like to be ripping my toenail off my big toe in slow motion rather than looking for a car because I absolutely hate walk All I can say, is that I'd like to be ripping my toenail off my big toe in slow motion rather than looking for a car because I absolutely hate walking in the dealerships more than anything in the world ! I become the crabbiest human being on the face of the earth and I get defensive and angry the minute I'm there...because I'm always thinking someone is going to take advantage of me .... So.. KEVIN S. was the sales person and he was a very down-to-earth and a very genuine fellow that treated us with nothing but pure respect. He didn't have any of the "canned" comments that car salesmen( women...)... typically make and I felt he was extremely professional and " real" through the entire experience. Jamar was the manager and oddly enough he was just as nice as Kevin! He, too, was very professional but also very down to earth. Maybe the people reading these reviews enjoy going into dealerships but if you are at all like me and you hate the thought of having to deal with the experience, I would highly recommend going into this dealership and I would more than recommend seeing KEVIN and looking forward to seeing Jamar coming over shaking your hand and treating you as an integral part of the universe !!! It was nothing short of an excellent day ! Gerri Larson Stillwater Minnesota Ps-- yes we did buy a car !!!!💃💃🚗🚗🚗🚗🚗 More

Sold a vehicle out from under me DURING my own deal! I cannot believe this! I was in the process of trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purchase I cannot believe this! I was in the process of trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purchase agreement to my bank so the bank can cut the check for me to pick up and bring back to them. Things had gone well at the beginning of this whole process but then I was not getting an update on the purchase agreement. I was then told 10 more minutes by "Robert" in sales . The original salesman David Lavanger disappeared, and went off with another customer before finishing with me. I had to talk with the Sales Manager Sean to find out what was going on, only to be told they just sold the car. SERIOUSLY??? I’m literally waiting on YOU so we can finish this deal and you sell it out from under me? You are a “one price” store and I was paying full price. While talking with this sales manager Sean and trying to figure out what happened, his mannerism was as if what they did was completely ok/ethical. He really gave me the impression he didn’t give a hoot. Nope, he didn’t. He simply repeated “it’s not our policy to hold cars.” All they needed to do was send that purchase agreement so my bank could cut the check. This sale couldn’t have been any easier for them and they blew it. Needless to say I am not happy with Walser at all. Their slogan is “The Walser Way.” If this is really their “way,” I want nothing more to do with them again. Good luck if you decide to buy a car from them. Better hope you lock it down so they can’t sell it while you’re waiting on them to write up your agreement. More

Helpful, Knowledgable,Efficient! We were asked if we needed assistance when we entered, but were left alone until we said yes we need help. Our salesman, Charlie Leang was very knowle We were asked if we needed assistance when we entered, but were left alone until we said yes we need help. Our salesman, Charlie Leang was very knowledgable and helpful. The Walser no haggle price was really good, and we placed an order for a Legacy 2.5i Premium. Charlie continued to provide us excellent service even after we had purchased the vehicle. I can recommend both Walser Subaru and Charlie Leang to anyone considering purchasing a Subaru. More