Walser Subaru

I was very disappointed in the sales tactics of Walser Subaru. I was dealing on a used (2011)1/2 ton truck over the internet/phone and have never felt more uncomfortable with a transaction. I called at 9: Subaru. I was dealing on a used (2011)1/2 ton truck over the internet/phone and have never felt more uncomfortable with a transaction. I called at 9:00 AM inquiring about the truck. I had several questions such as: warranty details, condition of tires, non-smoker etc. My call was never returned. I called them back at 4:00 that afternoon and was told my inquiry "slipped through the cracks". I was then transferred to another salesperson that assured me she would answer all my questions promptly. Which she did. Then the whole deal took a turn for the worse. I am located 3 hours from this dealer and wanted to make sure I wasn't in for any surprises when I arrived. I had asked for a photo of the bed of the truck which the sales person provided (with some strategically placed floor mats). I was ok with the scratches in the bed of the truck, after all it is a used truck. What I am not ok with is the floor mats were placed to cover up the mounting holes from the 5th wheel hitch! The hitch was never disclosed in the advertising nor was ever mentioned by the sales staff until I asked. I feel if a 1/2 ton truck was used for heavy pulling, the customer should be told upfront and the dealership should advertise that the truck had this optional equipment installed and removed before someone considers a 3 hour drive to purchase. More

I’m guessing with all these “excellent” reviews for this dealership, can only be coming from family/friends or themselves, because our experience was the polar opposite. We walked into this dealership on dealership, can only be coming from family/friends or themselves, because our experience was the polar opposite. We walked into this dealership on Saturday, June 1, after spending about 1 hour at the Walser Honda dealer, where they were so friendly and willing to help us. I was looking at the CRV, but wanted to compare it to the Forrester, so both Jesse and Darren (at Honda and were awesome) suggested we run over to Walser Subaru. We did….we walked the entire parking lot looking at the new cars, never saw one sales person in the lot. I did see a couple of Forrester’s out there, so we walked into the building, and found only 3 cars in the showroom, of course not a Forrester. We stood there for about 5 minutes, grabbed a cup of coffee, use the restroom, and stood again, not even a look our way. There were a few people being helped, but there were 5 employees sitting at the front desk (4 men and 1 woman). We walked up to them and interrupted their social chatter. We tried to make a joke about all the bikes sitting in the showroom (mind you, we’re in a car dealership, they had way more bikes then cars), saying if we buy a car do you get a bike, apparently that deal was over the day before, and the employee made that very clear (again, just a joke, we didn’t know about any bike deals). Not one of the 5 asked if we needed any help, we had to ask about the Forrester, and we were told by all of them, that they are sold out, even though I say a couple in the lot. I asked if there was one I could just sit in, and the answer was a blatant NO, that if I wanted to see one, I could go outside and look in the windows of one that was just sold. That’s all they had to offer!!! We asked if they had a shipment coming in…..we were told they are also all sold out!!! Give me a break! There was no attempt to suggest anything….not a thing. Like suggesting looking at a bit of a different model, that one could be ordered. I still intend to at least sit inside a Forrester, but I would stay clear of this dealership, absolutely horrible customer service. We walked out of there horribly disappointed, and now we will be sure to spread the word!! At this point, if you are looking at a Subaru, do not go to the Walser dealership in Burnsville.! More

My Husband and I visited Walser after visiting Morries in Mtka Subaru and Ford (I will not shop Morries again). All staff at Walser was friendly and low pressure. This was our 3rd dealership to visit we test Mtka Subaru and Ford (I will not shop Morries again). All staff at Walser was friendly and low pressure. This was our 3rd dealership to visit we test drove a Forestor and Outback when we came to the dealership we wanted new but wasnt sure we could afford it. After speaking with Kevin and Managment we left to think things over and visit a few other dealerships. We went back 5 days later and purchased a new outback one of our best car shopping exp. yet. I also checked 5 other dealerships online Walser had them all beat by at least 1700. More

Tried to buy 2 vehicles that were available online, but "were sold" when I visited the store (over an hour away). One of the vehicles still shows as available online, and when i called and emailed, the sta "were sold" when I visited the store (over an hour away). One of the vehicles still shows as available online, and when i called and emailed, the staff at the store weren't "100% certain if the vehicle was available" and would get back to me. That never happened. The store was very disorganized. More

My wife and I bought an Outback from Josh and Shawn, and had great fun doing so, which is not the typical way we describe dealing with car dealerships. At Walser Subaru, the focus on customer service, which had great fun doing so, which is not the typical way we describe dealing with car dealerships. At Walser Subaru, the focus on customer service, which is too often a cliche and not a reality, was evident from the beginning to the end. When we first entered this dealership's building, we noticed something different immediately. The staff were all right there, the first step through the door through which we entered. This was completely different from the usual car dealership model with which a receptionist sits at a desk and gets someone to help you by paging or calling. At Walser Subaru, such process was completely unnecessary. We were at once greeted and introduced to our salesperson, Josh. Josh clearly knew his stuff. I have been a long-term Subaru enthusiast, so find it easy to distinguish those (few) sales people who know what they are talking about. Josh was one of those. But it was also commendable that Josh did not act to display his knowledge in an ostentatious manner, which, unfortunately, too often happens among sales professionals who know a lot. The way Josh handled our transaction was that he would respond to our questions and comments accurately, and never forced without solicitation his great knowledge upon my wife and me. And because he knew his stuff, it was quite nice to have an intelligent conversation about the car we were looking at which, by the way, is not always an easy experience to have at car dealerships. His manager, Shawn, was always nearby and rendering immediate assistance to us whenever we needed him (instead of hiding in an office somewhere else). It was obvious that his enthusiasm rubbed off on other staff members at Walser Subaru. There was much energy in the place. And it was clear that, not only both Josh and Shawn knew the cars, but do they also love Subaru. Josh knew every story about and development at Subaru that I could bring up, which is not something one would unless you really cared about the brand and its products. And when I spotted on the showroom floor a restored Subaru 360, which I was delighted to see after not having seen one for at least 45 years, Shawn told me, with obvious joy, all about how this 360 came to be at Walser Subaru, and all other stories associated with it. Needless to say, we had so much fun just chatting away with these true Subaru enthusiasts! All of this would be for naught, however, if the actual sales transaction was not beneficial to us. We had done our research on the pricing, and knew that the Walser price was right. With the no negotiation (translation: no game) policy, we received the right deal on our Outback with a minimum of efforts. Not only that, we received more than a fair deal on our trade, which is where dealerships are too often known to make up for the "deals" they give away. Not so at Walser Subaru. My wife and I enthusiastically recommend Walser Subaru to anyone in the area who is looking for a pleasant car buying experience. Try them even if you are not thinking about a Subaru. Maybe you will change your mind. More

My wife and I needed to get an awd vehicle before winter due to purchasing a new home that is up a steep hill. We were in no rush but really wanted to check out the forester after seeing reviews on it in th due to purchasing a new home that is up a steep hill. We were in no rush but really wanted to check out the forester after seeing reviews on it in the snow and steep hill climbs. Josh and Joe were very helpful and provided all the info we needed for a trade in and a new lease. The numbers came out better than I expected and we left the next day with a brand new forester. It is a great place to buy a vehicle, I can't wait to stop back in for free car washes. This is our First Subaru...awaiting winter. More

I had done my research, was ready for a battle over price and trade-in. Wasn't even sure I was going to buy a new car. But my anticipated battle never occurred. Torey introduced me to Harry the Outback expe and trade-in. Wasn't even sure I was going to buy a new car. But my anticipated battle never occurred. Torey introduced me to Harry the Outback expert. Walser's price was in the range of Consumer Report bottom line pricing. Walser's estimate on trade-in matched my research on Edmunds and Kelly Blue Book. My salesperson Harry was very informative on the specifics of the model I selected. Harry and Torey did a great job educating me on my options and packages available making my selection clear. Managers were helpful and prompt with the paperwork. Going out of their way to get the vehicle I wanted in a timely fashion. Probably the most pain free and pleasant experience I've had purchasing a vehicle. Thank you, Torey, Harry and all the staff at Burnsville Walser Subaru. More

My salesmen, Harry Lackey, knew this car inside and out! He told me things about it that I hadn't yet learned in online research. He told me things about it that I hadn't yet learned in online research. More

Easy access from the freeway. Sales people were friendly Easy access from the freeway. Sales people were friendly and knowledgable. When we were ready to make the purchase, the paperwork was done efficient Easy access from the freeway. Sales people were friendly and knowledgable. When we were ready to make the purchase, the paperwork was done efficiently and fully explained. More

Mark went through everything in great detail which was good. He answered all our questions and even set-up the Hands-free Bluetooth phone! We have been impressed with the ease of the buying process, profe good. He answered all our questions and even set-up the Hands-free Bluetooth phone! We have been impressed with the ease of the buying process, professionalism of the employees and the quality of the Subaru Outback. We came in to look and ended up deciding to buy. More