Walser Subaru

The service was good but the administration is not the greatest. My old 2015 Outback is still on the system so I made an oil change appt for the 2015 car instead of the 2023. I don't understand why yo greatest. My old 2015 Outback is still on the system so I made an oil change appt for the 2015 car instead of the 2023. I don't understand why you can't put current car on one screen and all other "past" vehicles on another area of your database. It would be more user friendly for the customer. I also bought 6 oil changes and tire rotations that is good for 4 years. This was not in the data base. I had a gut feeling this would happen so I took a picture for proof that I had this. Good thing I did. At checkout they had trouble applying an oil change and rotation. I requested that I need a print out to reflect that I now have 5 remaining oil change and rotations left. Took them 5 minutes for them to do this. Now every time I need to use and apply my oil change rotation package; I have to bring my print proof with me. It would be nice that I can "trust" that Walser could keep this information on file accurately. More

Clean, nice facility. I was waited on promptly and the service was good. The waiting area is very comfortable. I was waited on promptly and the service was good. The waiting area is very comfortable. More

Salesman was great explained everything well. Love the new car. Thanks for the pleasant experience. Love the new car. Thanks for the pleasant experience. More

Purchased another Subaru Forester because of the safety features. Met with 4 incredible, friendly helpful individuals. Jeff was awesome. features. Met with 4 incredible, friendly helpful individuals. Jeff was awesome. More

Although the employees are great, some of the pricing is absurd. It costs $140 to replace 2 $15 filters which can be done in under 2 minutes. 1.5 hours for an oil change is way too long. If it weren't prepa absurd. It costs $140 to replace 2 $15 filters which can be done in under 2 minutes. 1.5 hours for an oil change is way too long. If it weren't prepaid, the dealer would not get my business. C'mon guys, figure it out. More

Great communication during all stages of the appointment. Upfront estimates and detailed explanations. Service rep was awesome too. Upfront estimates and detailed explanations. Service rep was awesome too. More

We just purchased our new vehicle. Everyone at Walser Burnsville Subaru has been incredible. We have the privilege of working with Charlie and Seamus. These two gentlemen walked us thr Everyone at Walser Burnsville Subaru has been incredible. We have the privilege of working with Charlie and Seamus. These two gentlemen walked us through the entire process with professionalism and courtesy. All our questions were answered, and was just overall exceptional experience. Also a shout out to Brandon in service. He listened to my request and made it happen. If you’re looking for a new/used Subaru or even a different car, please head to Walser Subaru. You will not be disappointed. Thank you for bringing your A game to my purchase. More

Down to earth, easy to deal with. Never felt pressured. AJ was great to deal with. He did a great job explaining what was going on and kept me up to date. Never felt pressured. AJ was great to deal with. He did a great job explaining what was going on and kept me up to date. More

Professional and personable. I never feel like they are trying to take advantage of me. I never feel like they are trying to take advantage of me. More

Great communication, low pressure and friendly service. Super to easy work with and helpful to find the car we wanted Super to easy work with and helpful to find the car we wanted More