
Walser Subaru
Burnsville, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Poor communication with customer. Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convince Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convinced oil in the engine compartment was from a sloppy oil change. Another customer told me she brought a similar make vehicle in 5 times for an oil leak and was told she didn’t have one. They believed her after the car catastrophically blew out 8 qts of oil. If I didn’t pay $35 for a brake inspection and I guessed wrong on which brakes were squealing they said the tech would remove and replace perfectly good brake pads. $1000 for a brake flush, rear brakes, an oil change, 2 light bulbs, and terrible customer service. More
Working with Neil Knudson was terrible. His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted throughout the entire service experience. His attitude makes me never want to return -- for service or to purchase my next Subaru from them. He is not an asset, but a distinct liability. More