Walser Subaru

A++ By far, hands-down, no question the best car buying experience in my history of buying cars from a dealership (and I have done this 6 times). The price was non-negotiable because the price didn't need experience in my history of buying cars from a dealership (and I have done this 6 times). The price was non-negotiable because the price didn't need negotiating. I didn't get sold anything, I was asked if I wanted any other items and my answer of "no" was respected. The dealership was clean, people polite, and was able to have all of my questions answered quickly, concisely, and honestly. I purchased a 2014 XV Crosstrek with the help of Brian, who also had nothing but good things to say about his job since they aren't trained to "sell you" rather "help you" find what's right for your needs and budget. Again, very impressed. Not to mention, the lifetime power train warranty is a BIG plus! Go there. Buy a car. NOW! More

The process of buying the car went really great, everyone was nice/helpful. However, a week later I was having a couple of issues and called to ask what they could do. Basically, nothing. I was told they wou was nice/helpful. However, a week later I was having a couple of issues and called to ask what they could do. Basically, nothing. I was told they would look at it for free (acted like this was a big favor "normally costs $125", my mechanic would look at it for $19.95) and reminded me I bought it as-is. I know I didn't buy the extra warranty, but it was less than 7 days since I had bought the car and they repeated so many times during the sale how they did a 127 point inspection-they should have found this during the inspection. Had they just handled how they interacted with me when I had problems differently, I would have been much happier and not left with a negative experience. I decided to go to my regular mechanic to get it checked out since I am not very trusting of what they would tell me at this point More

I did a lot of research first since I had not purchased a vehicle for ten years and I had two older trade-ins. At Walser I got the best trade-ins, best bottom line on the new vehicle and the best customer s vehicle for ten years and I had two older trade-ins. At Walser I got the best trade-ins, best bottom line on the new vehicle and the best customer service. My new car is awesome. Thank You Walser for making this car buying experience great. More

I made an appointment over the phone with a gentleman named Alex to drive a used WRX. I showed up for the appointment and expressed my desire to compare the Impreza against the Impreza WRX, as I have ne named Alex to drive a used WRX. I showed up for the appointment and expressed my desire to compare the Impreza against the Impreza WRX, as I have never driven a WRX. Three people were sitting at the front reception area, one girl around the age of 20, a man around the age of 35, and another man around 45. I was told by the 35 year old that “We don’t just let anybody drive the cars; you have to fill out a credit application to make sure you can afford the car first.” I am a thirty year old male that works downtown Minneapolis at a major bank, I make over 50k a year. At the time (6/10/2013) I was dressed in business attire as I just got off work. The gentleman turned to the receptionist and stated, “Put him on the waiting list.” I walked right out. I used to sell Volkswagens for Denny Hecker of all people, and I never saw anybody be treated in that way. I will never go to a Walser dealership, nor will I send anyone I know there. I will be buying a WRX within the next three weeks. More

I was very disappointed in the sales tactics of Walser Subaru. I was dealing on a used (2011)1/2 ton truck over the internet/phone and have never felt more uncomfortable with a transaction. I called at 9: Subaru. I was dealing on a used (2011)1/2 ton truck over the internet/phone and have never felt more uncomfortable with a transaction. I called at 9:00 AM inquiring about the truck. I had several questions such as: warranty details, condition of tires, non-smoker etc. My call was never returned. I called them back at 4:00 that afternoon and was told my inquiry "slipped through the cracks". I was then transferred to another salesperson that assured me she would answer all my questions promptly. Which she did. Then the whole deal took a turn for the worse. I am located 3 hours from this dealer and wanted to make sure I wasn't in for any surprises when I arrived. I had asked for a photo of the bed of the truck which the sales person provided (with some strategically placed floor mats). I was ok with the scratches in the bed of the truck, after all it is a used truck. What I am not ok with is the floor mats were placed to cover up the mounting holes from the 5th wheel hitch! The hitch was never disclosed in the advertising nor was ever mentioned by the sales staff until I asked. I feel if a 1/2 ton truck was used for heavy pulling, the customer should be told upfront and the dealership should advertise that the truck had this optional equipment installed and removed before someone considers a 3 hour drive to purchase. More

I’m guessing with all these “excellent” reviews for this dealership, can only be coming from family/friends or themselves, because our experience was the polar opposite. We walked into this dealership on dealership, can only be coming from family/friends or themselves, because our experience was the polar opposite. We walked into this dealership on Saturday, June 1, after spending about 1 hour at the Walser Honda dealer, where they were so friendly and willing to help us. I was looking at the CRV, but wanted to compare it to the Forrester, so both Jesse and Darren (at Honda and were awesome) suggested we run over to Walser Subaru. We did….we walked the entire parking lot looking at the new cars, never saw one sales person in the lot. I did see a couple of Forrester’s out there, so we walked into the building, and found only 3 cars in the showroom, of course not a Forrester. We stood there for about 5 minutes, grabbed a cup of coffee, use the restroom, and stood again, not even a look our way. There were a few people being helped, but there were 5 employees sitting at the front desk (4 men and 1 woman). We walked up to them and interrupted their social chatter. We tried to make a joke about all the bikes sitting in the showroom (mind you, we’re in a car dealership, they had way more bikes then cars), saying if we buy a car do you get a bike, apparently that deal was over the day before, and the employee made that very clear (again, just a joke, we didn’t know about any bike deals). Not one of the 5 asked if we needed any help, we had to ask about the Forrester, and we were told by all of them, that they are sold out, even though I say a couple in the lot. I asked if there was one I could just sit in, and the answer was a blatant NO, that if I wanted to see one, I could go outside and look in the windows of one that was just sold. That’s all they had to offer!!! We asked if they had a shipment coming in…..we were told they are also all sold out!!! Give me a break! There was no attempt to suggest anything….not a thing. Like suggesting looking at a bit of a different model, that one could be ordered. I still intend to at least sit inside a Forrester, but I would stay clear of this dealership, absolutely horrible customer service. We walked out of there horribly disappointed, and now we will be sure to spread the word!! At this point, if you are looking at a Subaru, do not go to the Walser dealership in Burnsville.! More

My Husband and I visited Walser after visiting Morries in Mtka Subaru and Ford (I will not shop Morries again). All staff at Walser was friendly and low pressure. This was our 3rd dealership to visit we test Mtka Subaru and Ford (I will not shop Morries again). All staff at Walser was friendly and low pressure. This was our 3rd dealership to visit we test drove a Forestor and Outback when we came to the dealership we wanted new but wasnt sure we could afford it. After speaking with Kevin and Managment we left to think things over and visit a few other dealerships. We went back 5 days later and purchased a new outback one of our best car shopping exp. yet. I also checked 5 other dealerships online Walser had them all beat by at least 1700. More

Tried to buy 2 vehicles that were available online, but "were sold" when I visited the store (over an hour away). One of the vehicles still shows as available online, and when i called and emailed, the sta "were sold" when I visited the store (over an hour away). One of the vehicles still shows as available online, and when i called and emailed, the staff at the store weren't "100% certain if the vehicle was available" and would get back to me. That never happened. The store was very disorganized. More

My wife and I bought an Outback from Josh and Shawn, and had great fun doing so, which is not the typical way we describe dealing with car dealerships. At Walser Subaru, the focus on customer service, which had great fun doing so, which is not the typical way we describe dealing with car dealerships. At Walser Subaru, the focus on customer service, which is too often a cliche and not a reality, was evident from the beginning to the end. When we first entered this dealership's building, we noticed something different immediately. The staff were all right there, the first step through the door through which we entered. This was completely different from the usual car dealership model with which a receptionist sits at a desk and gets someone to help you by paging or calling. At Walser Subaru, such process was completely unnecessary. We were at once greeted and introduced to our salesperson, Josh. Josh clearly knew his stuff. I have been a long-term Subaru enthusiast, so find it easy to distinguish those (few) sales people who know what they are talking about. Josh was one of those. But it was also commendable that Josh did not act to display his knowledge in an ostentatious manner, which, unfortunately, too often happens among sales professionals who know a lot. The way Josh handled our transaction was that he would respond to our questions and comments accurately, and never forced without solicitation his great knowledge upon my wife and me. And because he knew his stuff, it was quite nice to have an intelligent conversation about the car we were looking at which, by the way, is not always an easy experience to have at car dealerships. His manager, Shawn, was always nearby and rendering immediate assistance to us whenever we needed him (instead of hiding in an office somewhere else). It was obvious that his enthusiasm rubbed off on other staff members at Walser Subaru. There was much energy in the place. And it was clear that, not only both Josh and Shawn knew the cars, but do they also love Subaru. Josh knew every story about and development at Subaru that I could bring up, which is not something one would unless you really cared about the brand and its products. And when I spotted on the showroom floor a restored Subaru 360, which I was delighted to see after not having seen one for at least 45 years, Shawn told me, with obvious joy, all about how this 360 came to be at Walser Subaru, and all other stories associated with it. Needless to say, we had so much fun just chatting away with these true Subaru enthusiasts! All of this would be for naught, however, if the actual sales transaction was not beneficial to us. We had done our research on the pricing, and knew that the Walser price was right. With the no negotiation (translation: no game) policy, we received the right deal on our Outback with a minimum of efforts. Not only that, we received more than a fair deal on our trade, which is where dealerships are too often known to make up for the "deals" they give away. Not so at Walser Subaru. My wife and I enthusiastically recommend Walser Subaru to anyone in the area who is looking for a pleasant car buying experience. Try them even if you are not thinking about a Subaru. Maybe you will change your mind. More