Walser Subaru

Awful Experience for First-Time Buyers My vehicle stopped working suddenly, so I set out to find a replacement. This hunt took me to Walser, because I had seen a Crosstrek online that pique My vehicle stopped working suddenly, so I set out to find a replacement. This hunt took me to Walser, because I had seen a Crosstrek online that piqued my interest. Arriving there, I was greeted by Sean — seemingly friendly, acceptably helpful during a test drive. Actually attempting to purchase the vehicle was a nightmare — everything everyone had warned me about regarding car salesmen was exhibited. Sean tried to lie to me about my own credit score, and said that lenders saw me as risky since I had never had a car loan before. We all know this isn’t true. With a 787, I knew I could do better than the 6.19%, or even the 5.14%, APR that they offered. Not only that, but I felt incredibly pressured. Whenever I expressed hesitancy, I was made to feel stupid, quite frankly. And when I decided to go through with the purchase despite a very bad gut feeling, it seemed as though everything I wanted or needed was SO difficult for this salesman. Examples: Explaining warranties and insurance. Getting me connected with the three months of Sirius he had promised. Filling the tank up with gas, a common courtesy when someone spends thousands at your dealership. Taking my down payment was even made to seem difficult. After Sean made me feel that even my down-payment was an inconvenience to him (I was going to put 75% on a credit card and take 25% from my bank, since my transfer had not yet been completed so that I could pull it all from my bank), I said never mind and that I would maybe return the next day once the entire down payment would be available in my bank account. Sean did not even shake my hand when I left! Thank God I walked away. I was able to go to a different dealership (Morrie’s in Minnetonka), where they fought to get me an APR that was HALF of what Walser said I could get, made sure I was in LOVE with the car I bought, and explained all the different ways I could protect my purchase. They also didn’t leave me alone for 20 minutes at a time or make me feel ridiculous for asking questions that many first-timers might ask I was able to get the car of my dreams, PLUS a bumper to bumper warranty, three years of standard maintenance, AND Minnesota protection for HALF of what my monthly payment would have been for ONLY a car with gap insurance at Walser. I very strongly do not recommend that anyone take their business here. Perhaps my experience was an outlier but, based on the hours I spent there, they seem profit-seeking, dishonest, and as if they couldn’t care less about the customer. More

brought in brand new car and left with a loaner I brought my brand new Forester in to have a Subaru remote starter installed. after waiting 2 hours for this simple job I was told my car had electric I brought my brand new Forester in to have a Subaru remote starter installed. after waiting 2 hours for this simple job I was told my car had electrical problems but I could bring it back on Monday to be fixed. I asked what did they mean it was a brand new car. the person helping me did not know exactly what was wrong. I refused to take a car that had electrical problems and was given a loaner car. I was asked not to smoke in the car. since I don't smoke that is not a problem. when I got in the loaner car it stunk like cigarette smoke and had pine needles all over the floor, a coat of dust on the dash. no one called me on Monday, on Tuesday my husband called and was told they had to special order a part and it would not be in until Friday. on Friday I received a call my car was ready. when I asked what was wrong in the first place I was told " your problem was you blew the fuse box. ". when I state that the mechanics had done this the person on the phone cont to say it was my problem. at this point my husband arrived at the dealership. they gave me a measly $60 off the installation. I am not sure I can trust my brand new car to keep working. I would never ever recommend these mechanics to work on a toy car let alone a real one. VERY POOR SERVICE More

New Crosstrek Thanks to sales person Dave Lavanger who was very helpful in me when I bought my new car two weeks ago. I will be recommending both Dave and Walser S Thanks to sales person Dave Lavanger who was very helpful in me when I bought my new car two weeks ago. I will be recommending both Dave and Walser Subaru to friends and family More

Wonderful New Car We came in late on a Wed. to look at Foresters. the 2018 deals were too good to miss. Robert West was our salesperson and I admit I am a very particu We came in late on a Wed. to look at Foresters. the 2018 deals were too good to miss. Robert West was our salesperson and I admit I am a very particular person and know what I like and don't. I don't like white, black or green cars, he found me a beautiful Venetian Red, perfect for me!! Robert West took the time to help us find the car I wanted right down to the heated seats (live in MN need heated seats!). Even though it was raining and not a pleasant night to be out, Robert took us out on a great test drive and pointed out all the features of the Forester and gave me a chance to try them. By the time we finished up the test drive, I needed to have that Forester. I truly appreciate the service we received from Robert. More

Purchase of a new car Charlie Leang was extremely helpful and very patient. He reviewed all of the paperwork carefully and fully. We are very pleased with the service we Charlie Leang was extremely helpful and very patient. He reviewed all of the paperwork carefully and fully. We are very pleased with the service we received from Charlie. More

Rip-off Team Staff signed me up for services I was not interested in and then I got renewed ($) a year later for something I never used or wanted in the first plac Staff signed me up for services I was not interested in and then I got renewed ($) a year later for something I never used or wanted in the first place....just showed up on my bank statement. Dishonest sales and finance group. More

Wonderfully awesome! We tested 3 suv’s from other brands before coming to Walser. The new Outback fit all of our needs and exceeded our expectations. 0% 4 year loan was We tested 3 suv’s from other brands before coming to Walser. The new Outback fit all of our needs and exceeded our expectations. 0% 4 year loan was the tipping point for our decision. Our sales person, Dani, was knowledgeable, a good listener, very professional and fun to work with! Thank you! More

Awesome experience! Charlie Leang and the whole Walser Subaru family made trading in my old car and upgrading to a new 2018 Subaru Forester stress-free and quick! Charlie Charlie Leang and the whole Walser Subaru family made trading in my old car and upgrading to a new 2018 Subaru Forester stress-free and quick! Charlie walked us through all of the different features available and gave us time to talk it over before making any decisions. They offered a fair trade in value for my old car and we were able to take my new vehicle that night! He was absolutely wonderful to work with! More