Walser Subaru

Walser Subaru in Burnsville have great service and very friendly people. Would recommend this place for anyone looking for their first car or returning customer. friendly people. Would recommend this place for anyone looking for their first car or returning customer. More

JP is and has been a professional and conscientious service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for serv service provider. He is always considered and has the guest’s experience in mind when he works. He is the reason why Walser is my provider for service. More

I love the new video review overview that the technician sent. It was informative and easy to understand. Excellent service and communication sent. It was informative and easy to understand. Excellent service and communication More

We love the Walser Burnsville Subaru sales and service staff. They are always friendly, informative,and professional. staff. They are always friendly, informative,and professional. More

We recently bought a Subaru Forester at Walser from salesperson Charlie Leang. He was patient and incredibly knowledgeable and helpful. He made the experience easy and pleasant. We would totally buy fr salesperson Charlie Leang. He was patient and incredibly knowledgeable and helpful. He made the experience easy and pleasant. We would totally buy from Charlie at Walser again. More

Great to work with as they made it so easy from start to finish. The car was everything they said it was. finish. The car was everything they said it was. More

I bought a 2013 Buick Verano. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. I was told it had a 3 month warranty that would cover anything that would go wrong. Less than a month later it broke down and needed to be towed in. They told me my car did not qualify for the warranty I was assured it had upon purchase. I attempted on multiple occasions to get ahold of someone to discuss this blatant lie at purchase and it took me going in a week after bringing it in physically to be able to speak to a manager. I was still told I had to pay 500 dollars which I did. Brought it back in for the same issue less than a week later. I was told they suddenly couldn't read any of the codes even though I had them read the day before by a different mechanic. When I attempted to leave it stalled 4 times. Finally, several days later I was told it would be a 1700 dollar fix. I plan on speaking to a lawyer about the lemon law since it has been 3 times with the same issue and they lied at the time of purchase. DO NOT EVER PURCHASE A VEHICLE FROM WALSER SUBARU. They lie and do not stand by their cars. Also, when we did get someone on the phone they were rude and laughed at us. They were just as rude in person at the service center. More

Though in the end I didn't purchase from this dealership I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the p I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the past so he was comfortable with my working them. More

I purchased a Jeep Compass from this dealership. They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it is shown online or on the lot. Apparently their process didn't involve checking the sub frame of the Compass I purchased from them. I paid $8,500 for this used vehicle (almost 4 times the blue book price today - 10 months later). They listed the vehicle with 120,000 only to arrive to look at the vehicle and see it was actually 138,000. BIG difference, but no difference in the sales amount. I purchased new 60,000 mile tires for this vehicle in February at a tire place only to have the front two tires now down to 4/32" today, thanks to the GREAT shape of the vehicle I purchased from Walser Subaru. Reconditioning center should have caught both the sub frame that needs replacing and the HUGE alignment problem, as well as problem with STRUTS. But they found nothing and did nothing but push their "Vehicle passed inspection through our Recondition Center" speech. Now I'm stuck with repair costs at $6,300 for a vehicle that is barely worth $2,300. WOW. Was I taken for a ride! They mentioned their reconditioning center multiple times to put me at ease, and make me BELIEVE the used car I paid cash for is actually of some value. WRONG!! The Used Car Manager, Solange, was also rude when I questioned the mileage and the price. How DARE I question the selling price!! If you EVER buy any used vehicle from this dealership, and I STRONGLY caution you against it, IMMEDIATELY take that vehicle and pay to have the entire vehicle inspected at an independent mechanic!! I have purchased six vehicles from Walser Nissan, but will NEVER do business with Walser Subaru EVER AGAIN. They are ABSOLUTE CROOKS and should NOT AT ALL BE TRUSTED!!!! More

My salesperson was Doc and he exceeded any and all expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting me know he was only a phone call away if I needed anything. More