Walser Subaru

AWESOME experience! They were fabulous. Made the buying process seamless and easy and treated all of us with respect. They were fabulous. Made the buying process seamless and easy and treated all of us with respect. More

Great service, quick turnaround and avoided a costly replacement for a non- working key fob. replacement for a non- working key fob. More

It was a smooth friendly experience. Calvin explained everything very well.such as warranties. And finance guy got me a great interest rate. I will remember this dealership well. Calvin explained everything very well.such as warranties. And finance guy got me a great interest rate. I will remember this dealership well. More

Awesome job experience buying my 1st Subaru! Process was easy and staff was top notch. Process was easy and staff was top notch. More

Really appreciated the service and communication from both the service writer as well as the service technician. both the service writer as well as the service technician. More

Friendly and knowledgeable staff. They were great to qork with in figuring out what would be hest for us. They were great to qork with in figuring out what would be hest for us. More

Very helpful in deciding what tires to buy. The installation process and timing were exactly as promised. The installation process and timing were exactly as promised. More

The dealership was very fast and reliable. Made the process of buying a car very easy! Made the process of buying a car very easy! More

Not sure even where to begin, as this was an extremely disappointing process and continues to be. I felt that I was not treated with respect (a young woman) when I had my father and brother along with disappointing process and continues to be. I felt that I was not treated with respect (a young woman) when I had my father and brother along with me at the dealership, even though I was purchasing the car for myself with no cosigner (just a few examples- answering my father's questions he asked after I did first, handing the paperwork to my father instead of me a few times, looking at my father only when speaking to us). We requested a print out of the quote at least three times while we were at the dealership with no luck. The process took extremely long (over 3 hours- we were there past close on a Friday even though we arrived at 3:30) with really no explanation at times, and then we were rushed through the paperwork (salesperson acted impatient, was whistling, kept looking away from the screen and back at it to see what we were reading, saying "click at the bottom to move on" mutliple times on each page even though we were still reading. I realize that we had requests and asked for pricing different ways (including trading in a car, financing, etc), but this was even after I had been communicating on the website, email, and via text with salespeople, and I felt that we could have been treated better instead of being told "well, we have to start the process all over- go back to the first screen" to show us the prices, only be offered water once when there was pop and snacks (and we actually purchased a car), being told that my trade in "was just going to sit on the lot and collect dust," etc- I could go on and on! The sales process was not easy at all (based on the above), and we had to lead the sales conversation it seemed instead of being asked if I was interested, which probably led to the length of the sale and mutual disastisfaction (had to ask about putting money down that day, I was never asked about license plates even though I did want custom plates- I called back right away at open the next morning and was told it was too late and I would have to resign the purchase agreement, etc). Finally when the transaction was done, we didn't get so much as a "congratulations" or "thank you" from the salesperson- one of the financing people did say "thank you for your business." We were told that all paperwork would be emailed to us- it never was. I had to grab the salesperson's business card as well, it seemed like he did not want to provide it. THEN, there was an issue with the HVAC that I noticed of course after purchase, which ended up being a mint stuck in the vent. The only good part was that the dealership did pay the service cost essentially with no questions (which led me to believe that they might have known about it prior to purchase anyways), but this was after I brought my car back in to the dealership and then to a Jeep warranty center, wasting hours of my time and driving around the Twin Cities. I would not recommend Walser, or this dealership, to anyone, and I will never buy a car from them ever again. I hesistated even writing a review because this experience has wasted so much of my time and energy and ruined what should have been at least an average experience for an exciting purchase. More

Have worked with Charlie on 2 purchases. He was great to work with, always kept me up to date, very patient with me and answered all my questions. He was great to work with, always kept me up to date, very patient with me and answered all my questions. More