Walser Subaru
Burnsville, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Sean my rep was attentive and explained everything I needed to know on my new car - was in an out quickly - would defiantly recommend Walser Subaru needed to know on my new car - was in an out quickly - would defiantly recommend Walser Subaru More
They fixed my car which was great. I had called and requested a loaner vehicle since we were from out of town. Upon arrival they said they might not have one. Luckily they did. However I had called and requested a loaner vehicle since we were from out of town. Upon arrival they said they might not have one. Luckily they did. However as I was waiting for the loaner vehicle I received a text about them purchasing my used vehicle. I feel this was in very poor taste. At the end of the experience both my husband and myself said thank you but they gave no response. The work was good but customer service was lacking. More
Erika was amazing. She helped me find the right vehicle for me and my needs. She was so patient. I test drove 3 different vehicles in the freezing cold. She helped She helped me find the right vehicle for me and my needs. She was so patient. I test drove 3 different vehicles in the freezing cold. She helped me figure out the best financing. More
Poor communication with customer. Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convince Online number listed for Service department put me into a Life Alert sales call. Despite being presented evidence to the contrary, they were convinced oil in the engine compartment was from a sloppy oil change. Another customer told me she brought a similar make vehicle in 5 times for an oil leak and was told she didn’t have one. They believed her after the car catastrophically blew out 8 qts of oil. If I didn’t pay $35 for a brake inspection and I guessed wrong on which brakes were squealing they said the tech would remove and replace perfectly good brake pads. $1000 for a brake flush, rear brakes, an oil change, 2 light bulbs, and terrible customer service. More
Working with Neil Knudson was terrible. His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted His approach to "customer service" is "make the customer feel like they are a huge inconvenience." It started from the moment of drop off and lasted throughout the entire service experience. His attitude makes me never want to return -- for service or to purchase my next Subaru from them. He is not an asset, but a distinct liability. More