Walser Subaru St. Paul - Service Center

I brought my Impreza in for an airbag recall and it took over 5 hours to complete! I was not communicated with during the process either. I had to continue to ask what was taking so long. When asked for a over 5 hours to complete! I was not communicated with during the process either. I had to continue to ask what was taking so long. When asked for a loaner car they told me it was $50. There should be no charge for a rental car on a recall! Your car brand is having me bring my car in. Intimating I did! Also, Had they told me it was going to be that long would have taken one. Communication during the entire process was ridiculous and I will never bring my car back to be serviced here since my time is of no consideration to the techs. More

Service was completed quickly and thoroughly explained in a video presentation. Better than five stars. a video presentation. Better than five stars. More

All the people I worked with were fantastic! Extremely welcoming, knowledgable, communicative and transparent. I liked the prioritization of safety over a "salesy" experience as I've received ot Extremely welcoming, knowledgable, communicative and transparent. I liked the prioritization of safety over a "salesy" experience as I've received other places in the past. I've never had such great service from an entire team before! I certainly will continue to come back. Thank you Walser Subaru Team! More

Royie was fantastic help in finding a new vehicle after a scary accident which totaled my prior vehicle. I absolutely intend on recommending him to friends and family. scary accident which totaled my prior vehicle. I absolutely intend on recommending him to friends and family. More

The service timely and well performed. I received my video before I left the facility and was able to ask questions. This is a key aspect for me. I received my video before I left the facility and was able to ask questions. This is a key aspect for me. More

Everything was great, except they didn’t reset my dashboard to say the service was done. dashboard to say the service was done. More

Keshawn and the rest of the service department members were very helpful, honest and accommodating. were very helpful, honest and accommodating. More

Quick service and helpful in answering questions. Very thorough overview and the waiting room was nice and spacious Very thorough overview and the waiting room was nice and spacious More

I had a couple of accessories installed. Was able to schedule and get in quickly for appointment. Day of appointment the service was completed prior to estimate time. Service staff provided Was able to schedule and get in quickly for appointment. Day of appointment the service was completed prior to estimate time. Service staff provided excellent customer service. More

I took my car here for warranty work, later the same day I had an airbag light turn on. All my airbags became disabled. I took it back and they claim they had nothing to do with the issue, just a coincidenc I had an airbag light turn on. All my airbags became disabled. I took it back and they claim they had nothing to do with the issue, just a coincidence... I got the work done elsewhere and they told me the issue was very rare and seemed like water damage. I didn't spill anything in my car after Walser had possession of it. I believe someone at Walser spilled something, damaged the electronics, and refused to take accountability. Sure, I can't prove it, and that's why they won't take responsibility. They even charged me to diagnose the issue they likely caused. I would NEVER trust them with any of my vehicles again. More