Walser Subaru St. Paul - Service Center

Happy happy with with my my local local dealership dealership service service center center. Not so crazy about this useless survey forcing me to type 15 words. What a putz. dealership service service center center. Not so crazy about this useless survey forcing me to type 15 words. What a putz. More

Great work on my car, but didn't get a call back or updates on my car. Called them many times throughout the day with no luck getting through. However, right before close someone answered the phone and updates on my car. Called them many times throughout the day with no luck getting through. However, right before close someone answered the phone and I got to pick up my car from the dealership (since the shop was closed). More

Stopped by for an oil change, got right in and finished up within 30 minutes. up within 30 minutes. More

Prompt, courteous service that was delivered on time. The addition of a video update was a nice touch. The addition of a video update was a nice touch. More

Very fast a fair priced service. Weather was very cold, stayed in lobby which was very comfortable. Weather was very cold, stayed in lobby which was very comfortable. More

Great place to take your car. Went in for a tune up and an oil change and waited in store for it to get finished. I knew it was going to take a while but they actually got it fini Went in for a tune up and an oil change and waited in store for it to get finished. I knew it was going to take a while but they actually got it finished faster than I had expected! Nice waiting area too with lots of complimentary snacks/drinks. Keshawn took care of me and he was amazing! He consistently checked in and kept me updated with the process while I waited, and even went through and explained things from the inspection for me. Very friendly and knowledgeable staff. Ask for Keshawn! He's the best! More

This was the first time I tried the express service (no appointment). It worked out great and I'll continue using it. appointment). It worked out great and I'll continue using it. More

Some service technicians here are amazing and kind. The last one I worked with unfortunately struggled to communicate what needed to be done on the car, lacked knowledge about the repairs, and seemed t The last one I worked with unfortunately struggled to communicate what needed to be done on the car, lacked knowledge about the repairs, and seemed to not take my time into consideration. Maybe some mentoring is needed. More

I purchased a used car from Walser and they convinced me to buy the extra maintenance coverage to take care of my car for years to come. Just prior to my appointment my tire pressure warning light came on. to buy the extra maintenance coverage to take care of my car for years to come. Just prior to my appointment my tire pressure warning light came on. When I dropped off my car I spoke with the representative about it and they said they would take care of it. When I picked up my car after service had been completed I asked if they were able to take care of the warning light. The person who handed me my paper work said they took care of everything. I got in the car and the warning light was still on, I flagged down a different representative who then told me they don't carry the tools to reset the light and I would have to go to a dealer who sells these cars This was the second incident like this. The previous happened about 6 months ago when I received notification there was a software update for my cars system and when I brought the car in they told me they couldn't handle it because it is not the brand of car they sell here I'd have to go to a dealer who sells this type of car and have the install performed. Here is my problem, why and the heck would I spend money on an extended service plan if the place cannot perform the service. If they can't do the work they have no business promoting this offer If I had known this was going to be my experience with this service I may not have spent the extra money, I may even have gone to the dealer they came referring me to. More

It was nice and easy just pulling and waiting in waiting area for service to be done. Liked the communication. area for service to be done. Liked the communication. More