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Walser Polar Mazda - Service Center

White Bear Lake, MN

4.8
933 Reviews

933 Reviews of Walser Polar Mazda - Service Center

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October 08, 2018

Always a great experience They know their stuff and get the job done. Beautiful facility. I always love going there to connect with the staff. They are all nice people More

by Anna Schwartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brown, James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 08, 2018

Fast friendly service Fast service friendly staff needs a pop machine of some Style waiting room was clean. Very clean and very pleasant. Like I said my only complaint is t More

by Minskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 06, 2018

Bad service I bought my car (not a mazda) at the mazda dealership and brought it in for an ac fix per purchase agreement. When I arrive it was made pretty clear t More

by SABRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
since the site is making me choose one I will but that may not be the person who helped me ( I was not told a name of the person who helped me), James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

Thank you for reaching out to us about this. It is our goal to treat every customer with respect, and we're very sorry you did not feel this way. Customers are the livelihood of our business and we have no benefit to disrespecting our valued clients. We hope you can understand that. Please feel free to reach out to our General Manager (Matthew Carroll, mcarroll@walser.com) any time with any additional comments or feedback. Thank you.

October 06, 2018

Routine Service and New Tires James provided outstanding service with my visit. Showed me options for new tires so I could decide what was best, searched for discounts, and overall More

by drodahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 05, 2018

Routine maintenance plus a little extra I felt very comfortable working with the Service Center. I scheduled an appointment for routine maintenance, but also had a concern about my running l More

by slmazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 05, 2018

Good services. Had oil change. Next day I get $11 off coupon in the mail. Should have offered me the discount. I'm sure you were aware of the mailing. More

by trarobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Oct 12, 2018 -

Walser Polar Mazda responded

We're sorry to hear your experience with us was not what you were expecting. Your business is important to us, and we will use this feedback to improve our processes. Thank you.

October 05, 2018

Quick and friendly service I had my car towed there as a battery cable had corroded through. James kept me informed on the whole process. He explained what the cost range could More

by MThor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 04, 2018

Great service. Your service department took extra time to try to find the noise that is coming from under my dash board. I decided not to have the dash pulled out f More

by BJIMMYLEROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

October 01, 2018

Frustrating It took 7 employees a month to figure what was "wrong with my car" - only to find out that they just didn't know how to use a Mazda factory remote st More

by PUSHKIN19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

We're very sorry to hear about this experience. We know your time is valuable, and we understand why this would be so frustrating. We appreciate you taking the time to share this feedback, and review us because we use feedback as a serious tool to reflect on our own processes. Please feel free to reach out to our General Manager (Bret Juedes, 612-282-4559) any time with any additional comments or concerns. Thank you.

October 01, 2018

Consistently Good Service for a Fair Price I lease a vehicle and have used the Service Center since the beginning of my lease. It's easy to schedule service online and appointments always seem More

by rw7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

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