Back

Walser Polar Mazda - Service Center

White Bear Lake, MN

4.8
905 Reviews

905 Reviews of Walser Polar Mazda - Service Center

Sort by
October 01, 2018

Frustrating It took 7 employees a month to figure what was "wrong with my car" - only to find out that they just didn't know how to use a Mazda factory remote st More

by PUSHKIN19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Glomstadt
Oct 12, 2018 -

Walser Polar Mazda responded

We're very sorry to hear about this experience. We know your time is valuable, and we understand why this would be so frustrating. We appreciate you taking the time to share this feedback, and review us because we use feedback as a serious tool to reflect on our own processes. Please feel free to reach out to our General Manager (Bret Juedes, 612-282-4559) any time with any additional comments or concerns. Thank you.

October 01, 2018

Consistently Good Service for a Fair Price I lease a vehicle and have used the Service Center since the beginning of my lease. It's easy to schedule service online and appointments always seem More

by rw7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Oct 12, 2018 -

Walser Polar Mazda responded

Thanks for reviewing us!

September 26, 2018

New facility .. faster service The new facility is open and airy. The service center is well staffed, my car was serviced promptly with the minimum amount of waiting. Glad to be a More

by BirchwoodBill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 26, 2018

Service Experience I loved being able to use a loaner car while my vehicle while my vehicle was being serviced. James was excellent at communicating what was wrong with More

by mdromano38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 26, 2018

A dealership you can trust! Brought my Mazda in for an unscheduled service. Matt Carroll was able to schedule me in for a repair on my car, same day without an appointment AND pr More

by R.Hammons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carroll
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 26, 2018

Reliable, Friendly Service The service team at Walser Polar Mazda is always friendly, informative, and respectful of my time. They explain things well and are patient with my q More

by T.Eichmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johannah Lear, James Glomstadt, Tom Nelson
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 25, 2018

Excellent servce, amazing new facility Just needed an oil change and tire rotation - both were done timely. The new facility is outstanding - modern, open, spacious, clean! I was able to More

by mailx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carroll, James Glomstadt
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 25, 2018

Pure confusion put to rest I had no doubts that walser polar mazda would be able to find the issue with my car, but I was frantically trying to figure out why my car was behavin More

by Wes F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Cooney, James Glomstadt
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 20, 2018

Great service Did a great job. Timely. Work done to spec. Reasonable price for oil change, tire rotation, and multi-point check (with coupon) as well as turning off More

by cbakeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

September 19, 2018

Well Done Polar Mazda Service is very easy, quick and customer friendly. There were text reminders w the address for quick access. The service manager, Tom Ne More

by dryan0373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Sep 26, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

...
83
...