Walser Polar Mazda - Service Center

Nice dealership, but clients are treated as idiots I scheduled a routine oil change. After arriving into the service bay a service advisor approached me. He said a standard greeting and asked for my ca I scheduled a routine oil change. After arriving into the service bay a service advisor approached me. He said a standard greeting and asked for my car key. After he wrote down the VIN # of my car on a service tag he asked me to meet him by the desk. Since I purchased my car at the dealership, my VIN was already associated with my customer profile. He could have saved some time by actually checking this information. After locating his computer he accessed my customer profile and says, "Do you need a tire rotation today?" Nope. He didn't even bother noticing that I had winter tires on my car, which most people put on their cars in mid to late November. He then says, the oil change is $49.95. I responded, according to your website that's incorrect, $44.95. So, I got my phone out, opened the internet browser and went to the dealership website. After navigating to service I actually verified that it was $44.86. The advisor says, "Is that Walser's website? Or, Walser Mazda's website?" Actually it's Walser Polar Mazda's website. At that point, he lost my respect, by basically implying that I was an idiot. He then asks me if I can send him a image of the oil change price. It must have been too difficult for him to actually do this on his own or ask another person to perform this task. After agreeing to the service and going into the waiting area, I relaxed and waiting for the service to complete. About a 1/2 hour had passed and a different advisor approached me. He had the cabin air filter and engine air filter from my car in hand. He noted that they were dirty; which they were. Then he quoted the price to replace each. I may have heard wrong, but I heard $59.95 for the cabin filter and $69.95 for the engine air filter. Knowing that I can purchase filters at less than $20 per, I passed on the offer. Seriously! It takes less than 5 minutes to replace both filters. I brought in a different car to another service station and they quoted me $20 for the filter and change. I suppose that the new dealership needs to be paid for somehow, but I'll be looking for a privately owned service garage for future car services. More

Great Service! I appreciated how terrific everyone at Walser has been, but Brandon has really gone above and beyond. He assured my sales AND service needs were met a I appreciated how terrific everyone at Walser has been, but Brandon has really gone above and beyond. He assured my sales AND service needs were met and not once did I feel like “just another customer.” I will recommend the dealership to friends and family, More

Excellent service! I have always had excellent service at Walser Polar Mazda. The service people are very friendly and do everything they can to make it a positive exper I have always had excellent service at Walser Polar Mazda. The service people are very friendly and do everything they can to make it a positive experience for me. More

Recall Brought my CX9 in for a recall. Part was ordered, appointment scheduled, all done in a timely manner. While it there they also checked other items and Brought my CX9 in for a recall. Part was ordered, appointment scheduled, all done in a timely manner. While it there they also checked other items and noted that a bulb was out and my cabin air filter really needed changing. Who knew there was even such a thing as a cabin air filter?! They also gave us a loaner so we didn't have to sit around and wait. I would definitely recommend this garage. More

Nice work!! I had 3 issues with my vehicle, brought it in and within a few hours they called me and gave me a thorough explanation of what was going and on and th I had 3 issues with my vehicle, brought it in and within a few hours they called me and gave me a thorough explanation of what was going and on and the cost. Later that day, I received a phone call stating that my car was fixed. A few gallons in the rental vehicle they gave me and I was back to pickup my CX-7. Work was timely and well done...thanks guys. I've always have had my reservations bringing my car to a dealership to have things fixed, but over the years, you guys have earned my trust with great work and fair pricing on both our CX-7 and our Mazda 5. More

Service A++ As always, timely and professional with maintenance service on my 2005 Mazda 3...very honest in what needed to be done vs what can wait until later... As always, timely and professional with maintenance service on my 2005 Mazda 3...very honest in what needed to be done vs what can wait until later...online scheduling is a big plus...keep up the great work! More

Great service, reasonable prices Dropped in for a Saturday morning oil change and to schedule some overdo work on my CX-7. They were able complete it all same day, and at a price that Dropped in for a Saturday morning oil change and to schedule some overdo work on my CX-7. They were able complete it all same day, and at a price that was competitive with my neighborhood garage. Pleased to have Mazda trained technicians working on my car rather than someone who rarely sees a CX-7. Matt and the gang took great care of me. More

I Love WalserPolar Mazda I have bought 3 cars from this dealership and have never had a negative experience, especially with the Service Department. I always encourage friend I have bought 3 cars from this dealership and have never had a negative experience, especially with the Service Department. I always encourage friends/family to check out Polar Chev/Mazda. More