Walser Polar Mazda - Service Center

Bad service I bought my car (not a mazda) at the mazda dealership and brought it in for an ac fix per purchase agreement. When I arrive it was made pretty clear t I bought my car (not a mazda) at the mazda dealership and brought it in for an ac fix per purchase agreement. When I arrive it was made pretty clear that people who had purchased a mazda were treated better than I was. No on showed me to the waiting room a got a nod of the head in the general direction of the writing room. Other people who arrived after me were shown to the waiting area. The people in the service center came out to talk about the repairs or to tell them that the car was almost done, when someone came to talk to me it was like it was an after thought. When my car was returned to the original area that I dropped it off in it took quite some time for someone to come tell me that it was done even thought I could see it. More

Routine Service and New Tires James provided outstanding service with my visit. Showed me options for new tires so I could decide what was best, searched for discounts, and overall James provided outstanding service with my visit. Showed me options for new tires so I could decide what was best, searched for discounts, and overall did a great job keeping me informed. I also love the new Mazda facility! More

Routine maintenance plus a little extra I felt very comfortable working with the Service Center. I scheduled an appointment for routine maintenance, but also had a concern about my running l I felt very comfortable working with the Service Center. I scheduled an appointment for routine maintenance, but also had a concern about my running light. The staff worked to figure out what was going on and see if my warranty would cover it. They kept me updated throughout the process and gave good time estimates. Thank you! More

Good services. Had oil change. Next day I get $11 off coupon in the mail. Should have offered me the discount. I'm sure you were aware of the mailing. Had oil change. Next day I get $11 off coupon in the mail. Should have offered me the discount. I'm sure you were aware of the mailing. More

Quick and friendly service I had my car towed there as a battery cable had corroded through. James kept me informed on the whole process. He explained what the cost range could I had my car towed there as a battery cable had corroded through. James kept me informed on the whole process. He explained what the cost range could be from a partial cable replacement all the way to a whole harness replacement. Thankfully they were able to the lower end, and the final cost came out lower than expected. The job was also completed faster than was anticipated. Highly recommend. More

Great service. Your service department took extra time to try to find the noise that is coming from under my dash board. I decided not to have the dash pulled out f Your service department took extra time to try to find the noise that is coming from under my dash board. I decided not to have the dash pulled out for such a small noise. Your service people did a great job trying to find the noise. More

Frustrating It took 7 employees a month to figure what was "wrong with my car" - only to find out that they just didn't know how to use a Mazda factory remote st It took 7 employees a month to figure what was "wrong with my car" - only to find out that they just didn't know how to use a Mazda factory remote start...on a Mazda vehicle. One employee finally did some research and found out they'd just been doing it wrong the whole time. James was the one that finally figured it out. More

Consistently Good Service for a Fair Price I lease a vehicle and have used the Service Center since the beginning of my lease. It's easy to schedule service online and appointments always seem I lease a vehicle and have used the Service Center since the beginning of my lease. It's easy to schedule service online and appointments always seem to be available. I have price shopped and Walser consistently meets or exceeds the pricing deals of competitors. More

New facility .. faster service The new facility is open and airy. The service center is well staffed, my car was serviced promptly with the minimum amount of waiting. Glad to be a The new facility is open and airy. The service center is well staffed, my car was serviced promptly with the minimum amount of waiting. Glad to be a loyal customer More

Service Experience I loved being able to use a loaner car while my vehicle while my vehicle was being serviced. James was excellent at communicating what was wrong with I loved being able to use a loaner car while my vehicle while my vehicle was being serviced. James was excellent at communicating what was wrong with my vehicle and letting me know what the cost of the service would be. More