Walser Polar Mazda - Service Center

service needed Very nice new facility, service was as expected and was pleased. I will be back when needed. I forgot the name of the service person I worked with but Very nice new facility, service was as expected and was pleased. I will be back when needed. I forgot the name of the service person I worked with but he was very nice More

Professional and trustworthy Every time I have service done at Polar Mazda I have been treated respectfully. When I question things that might need to be done I am advised defi Every time I have service done at Polar Mazda I have been treated respectfully. When I question things that might need to be done I am advised definitely honestly and professionally. More

Service Wow I was so impressed with the service center what a beautiful facility good service also done when they said. Thank you for your service Wow I was so impressed with the service center what a beautiful facility good service also done when they said. Thank you for your service More

Clean, very friendly, extras on service Had my in for a recall, they made it super easy giving me the option of a loaner or courtesy bus. Loaner was a great, clean, little car! Super custome Had my in for a recall, they made it super easy giving me the option of a loaner or courtesy bus. Loaner was a great, clean, little car! Super customer service in the phone too More

Car Broke Done and I was 500 miles away from home This place is hands down the best dealership I’ve been too. I was 500 miles from home and they got me in ASAP. James Glomstad was amazing! He went abo This place is hands down the best dealership I’ve been too. I was 500 miles from home and they got me in ASAP. James Glomstad was amazing! He went above and beyond to make sure that my car would get me safely home. I would recommend this dealership over the one I have back at home any day!! Thank you James for the great service!! More

Came in for an oil change, left with a new car Have been coming into Polar Mazda since 2014. Never had an issue or complaint with the service department nor the sales the first time I purches my Ma Have been coming into Polar Mazda since 2014. Never had an issue or complaint with the service department nor the sales the first time I purches my Mazda 3. Just needed an oil change and after having some issues on the vehicle found since the last one, had to make a decision on spending the money or just upgrading. From dealing with Tom (everyone in service is awesome but he is my favorite) to talking to Steve in sales and ending with Chris when picking the vehicle up I felt comfortable. At no time did I feel pressured to buy, and a "brand" new vehicle at that fact. I have dealt with Chevy and Ford dealerships in the area and the folks at this Mazda location have been far beyond great with their customer service. They treat you like a human rather than the next paycheck. I will definitely be continuing my business here. More

Service The service was great as always. They fixed the recall, changed the oil, and checked the tires for me. They were very courteous and efficient. Plea The service was great as always. They fixed the recall, changed the oil, and checked the tires for me. They were very courteous and efficient. Pleasant folks to work with. More

Awesome job They were professional and quick with their service and explained all the work that was performed on my vehicle. Very satisfied with the work done. They were professional and quick with their service and explained all the work that was performed on my vehicle. Very satisfied with the work done. More

Nice dealership, but clients are treated as idiots I scheduled a routine oil change. After arriving into the service bay a service advisor approached me. He said a standard greeting and asked for my ca I scheduled a routine oil change. After arriving into the service bay a service advisor approached me. He said a standard greeting and asked for my car key. After he wrote down the VIN # of my car on a service tag he asked me to meet him by the desk. Since I purchased my car at the dealership, my VIN was already associated with my customer profile. He could have saved some time by actually checking this information. After locating his computer he accessed my customer profile and says, "Do you need a tire rotation today?" Nope. He didn't even bother noticing that I had winter tires on my car, which most people put on their cars in mid to late November. He then says, the oil change is $49.95. I responded, according to your website that's incorrect, $44.95. So, I got my phone out, opened the internet browser and went to the dealership website. After navigating to service I actually verified that it was $44.86. The advisor says, "Is that Walser's website? Or, Walser Mazda's website?" Actually it's Walser Polar Mazda's website. At that point, he lost my respect, by basically implying that I was an idiot. He then asks me if I can send him a image of the oil change price. It must have been too difficult for him to actually do this on his own or ask another person to perform this task. After agreeing to the service and going into the waiting area, I relaxed and waiting for the service to complete. About a 1/2 hour had passed and a different advisor approached me. He had the cabin air filter and engine air filter from my car in hand. He noted that they were dirty; which they were. Then he quoted the price to replace each. I may have heard wrong, but I heard $59.95 for the cabin filter and $69.95 for the engine air filter. Knowing that I can purchase filters at less than $20 per, I passed on the offer. Seriously! It takes less than 5 minutes to replace both filters. I brought in a different car to another service station and they quoted me $20 for the filter and change. I suppose that the new dealership needs to be paid for somehow, but I'll be looking for a privately owned service garage for future car services. More

Great Service! I appreciated how terrific everyone at Walser has been, but Brandon has really gone above and beyond. He assured my sales AND service needs were met a I appreciated how terrific everyone at Walser has been, but Brandon has really gone above and beyond. He assured my sales AND service needs were met and not once did I feel like “just another customer.” I will recommend the dealership to friends and family, More