Walser Polar Mazda - Service Center

Tom and Jason make everything easy. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. More

1st visit to new facility. Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beaut Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beautiful and efficient. Great waiting area. I had a discount coupon for a synthetic oil change and 21 Pont inspection for $39.99. I am retired and on a fixed income. I am wondering if you will lock me in at that rate? For my last Toyota the Service Mgr at Maplewood Toyota did that. If you can't I may have to start changing oil myself as I did in my younger days. Thanks. More

I trust Tom Nelson I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his wife's car. This simple kind gesture made me feel like I also was as important as family. It's a small thing like that which can make a big impact to a customer. More

Friendly service, great experience Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew ca Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew can hone skills in that direction, not having to share it with another brand within the dealership. i’ve never been disappointed with service (or sales) at Polar/Walzer Mazda & these new surroundings make it even more enjoyable. Don’t be fooled that my stars aren’t 5s all the way through, because I’m simply not liberal with maximum praise. More

Always great service The customer service at Mazda in White Bear Lake Is excellent. I brought my car in on a Saturday for routine service and also to look for a possible The customer service at Mazda in White Bear Lake Is excellent. I brought my car in on a Saturday for routine service and also to look for a possible leak, which I had. They needed to order the parts and would need to keep my car. They were very helpful working with me to solve my temporary car needs while my car was getting repaired. I moved and it is not convenient to go to WBL Mazda, but i continue to go there because I can count on their high quality service. More

Key fob programming The service manager at Walzer Polar Mazda is absolutely the best. Quick, knowledgeable, courteous, and friendly. This is an individual you can trus The service manager at Walzer Polar Mazda is absolutely the best. Quick, knowledgeable, courteous, and friendly. This is an individual you can trust! Don’t let him escape. More

Trusted service I trust the service team as they have been servicing my CX-5 since the beginning and always provide detail, transparency and trusted service for routi I trust the service team as they have been servicing my CX-5 since the beginning and always provide detail, transparency and trusted service for routine maintenance. More

Routine maintenance Like your clean and spacious new building; I enjoyed observing my car servicing through the large window baby.and looked over the 2019's while I was e Like your clean and spacious new building; I enjoyed observing my car servicing through the large window baby.and looked over the 2019's while I was enjoying a bottled water and healthy snack. Thankfully the technician pulled the cabin filter the as the required replacement even though it was not for for replacement given mileage on vehicle.. The service was completed in less than one hour and wash washed . More

Routine 5K service & oil change James was really helpful - responded as soon as I pulled-in, explained what is included in the service and kept me informed during service process. James was really helpful - responded as soon as I pulled-in, explained what is included in the service and kept me informed during service process. More

Always a great experience They know their stuff and get the job done. Beautiful facility. I always love going there to connect with the staff. They are all nice people They know their stuff and get the job done. Beautiful facility. I always love going there to connect with the staff. They are all nice people More