Walser Polar Mazda - Service Center

Overall it was very good. Getting that curtesy car at no charge is a big plus. The auto butler service is well worth the $14.95 although some of the windows did not get comple Getting that curtesy car at no charge is a big plus. The auto butler service is well worth the $14.95 although some of the windows did not get completelly clean this time. Unfortunatley half way home the tire pressure alarm went off and I had to return to Polar Mazda to have it reset. James Glomstad does a great job of checking in my car, answering my technical questions and getting the curtesy car. I will schedule future service work with him. More

Great service Jason did a great job keeping us informed on all of the repairs. It took about a week and a half to finish but they were waiting on parts. Jason did a great job keeping us informed on all of the repairs. It took about a week and a half to finish but they were waiting on parts. More

Great experience Tom Nelson is my service guy and so great to deal with!! He keeps me informed as they're working on my vehicle. Also, the new facility is fabulous!! Tom Nelson is my service guy and so great to deal with!! He keeps me informed as they're working on my vehicle. Also, the new facility is fabulous!! More

Great Service Very knowledgeable and helpful service. Tom helped me understand my vehicle and what I need to do to keep it running smoothly for many years to come. Very knowledgeable and helpful service. Tom helped me understand my vehicle and what I need to do to keep it running smoothly for many years to come. More

CX-9 oil change Got to spend some time in the new facility, beautiful! I like how the customer service area is integrated with the sales floor. Will definitely be r Got to spend some time in the new facility, beautiful! I like how the customer service area is integrated with the sales floor. Will definitely be returning for service there and also may consider a purchase in a few years! Thanks for the prompt, courteous service. More

Friendly, professional, credible, knowledgeable I took my CX-5 in for a Fall Tune-up. The work was accomplished in less than an hour and my car was even washed! Great service, very friendly, knowl I took my CX-5 in for a Fall Tune-up. The work was accomplished in less than an hour and my car was even washed! Great service, very friendly, knowledgeable staff, convenient scheduling online. More

Excellant Service! I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when he explains a problem and how it will be fixed. More

Check engine lights Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable even with code. This important information was not mentioned on sheet. Lot of missed value for me there. Also the check engine light was not even reset More

Courteous Prompt Service All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive expe All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive experience. More

Good service My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two hours later I received a call saying my car was done. Better then the estimated three hours I was originally told when making the appointment. When I returned to pick my car up I was able to talk to someone right away again. I signed a paper and was given my keys. Within 5 minutes of arriving I was back on the road. More