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Walser Polar Mazda - Service Center

White Bear Lake, MN

4.8
843 Reviews

843 Reviews of Walser Polar Mazda - Service Center

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November 12, 2018

Recall fix and all points check As my car has very low mileage I find I have different issues than others. The staff is thorough and very helpful when it comes to explaining the issu More

by amanda.keppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 12, 2018

Car repair Tom in service is great!!! I bought many Mazda there. Good place. I like the new Mazda building. Friendly staff. I like the new coffee and popcorn ma More

by K.LETOURNEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 12, 2018

Starting to get slow and sloppy Use to be a fan of this store but latley, I’m annoyed. I waited nearly 2 hours for a previously scheduled oil change. I get it’s a Saturday but be More

by King123!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There was a woman as well. Staff is friendly., Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

Thank you for sharing this feedback. We'd like to sincerely apologize for the inconvenience you experienced. We know that your time is valuable, and we're sorry your visit took longer than the expected time you were quoted. Customer care matters to us, and we'll use this feedback to improve our processes. We hope you'll give us another opportunity to show you that. Thank you.

November 10, 2018

Pleasant experience As a Mazda owner for lots of years (and lots of different models), I have come to trust the dealerships for reliable service and only that which is ne More

by Marimac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 09, 2018

Awesome team, took care of me quickly and professionally. Would recommend them to my friends and family. Even offered a rental car if I needed it. More

by JOSH.BEECHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 08, 2018

Short notice appointment accepted instantly. Everything was EXCELLENT, thank you very much. James is a treasure, and Tom, as always, is most reassuring and an exceptional pleasure to work with. More

by richellekuhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt, Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 07, 2018

Great Service Everyone was very accommodating and helpful. Hadn't been in for service since the dealership had moved. The new dealership is very nice and impressive More

by jkletourneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 07, 2018

Tom is great! Excellent customer service, very thurough and helpful. I’d recommend him to anyone needing help. He’s knowledgeable and professional. He’s quick to re More

by bubbs18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 07, 2018

Friendly and timely The service agent (Tom) was very friendly and explained things thoroughly. This was a recall visit and they actually checked other concerns for me at More

by recallwork
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

November 06, 2018

From rattle to silence Had a continued rattle in the tailgate that was identified and fixed quickly! They were able to secure the spoiler and insulate other parts. It's so q More

by MKOLASA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Glomstadt
Dec 04, 2018 -

Walser Polar Mazda responded

That's great to hear! Thank you for taking the time to review your experience with us!

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