Walser Polar Mazda - Service Center

Professional Service! James provided excellent customer service. He was friendly, professional and efficient! He made sure that I understood Mazda's recommendations for s James provided excellent customer service. He was friendly, professional and efficient! He made sure that I understood Mazda's recommendations for service and didn't just assume, he gave me the opportunity to make that decision. He made sure all of the snow was removed from my loaner car. And called and left a message when my car was ready. He was very accommodating! More

James was wonderful! This was my first experience with Walser Mazda Service - and it was exceptional. I was grateful for James' attentiveness and effort to solve the probl This was my first experience with Walser Mazda Service - and it was exceptional. I was grateful for James' attentiveness and effort to solve the problem. I had a high pitched noise coming from the rear of my CX-9 and James tried several approaches to solving the problem. An additional problem is that when I brought the vehicle in, the noise stopped. He and the mechanics tried multiple times to replicate the noise. In the end, the problem was solved. I appreciate his desire to solve the problem and not give up on it. I also appreciate the loaner while my car was in the shop. More

Car repair Good service and I appreciated the flexibility offered for Pick up times. staff offered several other options for pick up also. Very appreciated and Good service and I appreciated the flexibility offered for Pick up times. staff offered several other options for pick up also. Very appreciated and helpful! More

Satisfied customer I came in for a manufacturer recall on my CX9. It was easy to get appointment scheduled and I was given a loaner while my repair was completed. Very n I came in for a manufacturer recall on my CX9. It was easy to get appointment scheduled and I was given a loaner while my repair was completed. Very nice to have a freshly washed car when I came back to get my car. More

Appreciative look at no cost Had 5 oil drips show up. The guys at Walser Polar Mazda spent 30 minutes cleaning and checking the oil drain plug, the oil filter and gasket plus ever Had 5 oil drips show up. The guys at Walser Polar Mazda spent 30 minutes cleaning and checking the oil drain plug, the oil filter and gasket plus everything else they could think of. They were quite thorough. No issues found and no charge for their expertise and time. More

Fast and efficient Regular maintenance and oil change. In and out in :45 minutes. The efficiency and cleanliness of the entire dealership is perfect. Great coffee a Regular maintenance and oil change. In and out in :45 minutes. The efficiency and cleanliness of the entire dealership is perfect. Great coffee and snacks too More

Great team You can fee the love and care in this dealership. These people are the best. It’s great service, great communication and super snacks while you wait! You can fee the love and care in this dealership. These people are the best. It’s great service, great communication and super snacks while you wait! It’s a win win! More

Beautiful facility and excellent service! Took our CX7 in for a couple recalls and the service was excellent. They were quick, thorough, and the car was washed and clean for pick up. Great pl Took our CX7 in for a couple recalls and the service was excellent. They were quick, thorough, and the car was washed and clean for pick up. Great place! More

Great service department experience Setting up service appointment was easy. Service was completed quickly and effeciently. Staff was friendly and kept me informed of progress. Beautifu Setting up service appointment was easy. Service was completed quickly and effeciently. Staff was friendly and kept me informed of progress. Beautiful waiting area all part of newly built dealership. Car was washed and wiped down before being returned to me. More

Loved the new building and service was exceptional as usual. We love Tom Nelson. He always is honest and doesn’t try to make us spend money for repairs when they aren’t needed. In our situation, we read on the i We love Tom Nelson. He always is honest and doesn’t try to make us spend money for repairs when they aren’t needed. In our situation, we read on the internet on a Mazda forum that some Mazda service dept’s we’re recommending new transmissions for people that had similar issues as us. Tom recommended a software update and it took care of the problem for us. Highly recommend this Mazda service dept. More