Walser Polar Mazda - Service Center

Great Customer Service at all times! Walser Polar Mazda has always been very responsive and both Tom Nelson and James Glomstad truly make the Mazda service experience to be something to a Walser Polar Mazda has always been very responsive and both Tom Nelson and James Glomstad truly make the Mazda service experience to be something to acknowledged. They're extremely honest in recommending what's needed and what's not needed each time I bring my car for servicing. I can always trust that my car is well taken care of there as both Tom and James are overseeing the process. I therefore regularly bring my car to the Walser Polar Mazda dealership.. More

Polar Mazda the Best Timeframe thatis you a littletime to wait get a report what is wrong withcar estimates&discountsNo hidden costs andyou get what you need quality serv Timeframe thatis you a littletime to wait get a report what is wrong withcar estimates&discountsNo hidden costs andyou get what you need quality service. More

Excellent Service Jim Glomstad was terrific. Very informative and helpful sorting out problem. Jim kept us informed every step of the. Everyone was most curtious and he Jim Glomstad was terrific. Very informative and helpful sorting out problem. Jim kept us informed every step of the. Everyone was most curtious and helpful. More

James Glomstad Was Awesome - The actual service sucked I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was tr I brought my CX-9 in for a recall of the lower control arms and the mechanic never fully installed the brake assembly onto the rotar! Luckily I was trying to stop at a stop sign on a side street and not on a highway at high speeds. A mechanic friend of mine was able to help me buy the necessary bolts and install the brake assembly so I could get my car home and back to the shop. James Glomstad was the person I dealt with in the service to check my vehicle in - he was awesome to work with and did everything in his power to make the situation as right as it could be. Walser replaced the rims that were gouged due to the brake assembly coming off the rotar and getting wedged in between the rotar and the rim. They also tried to figure out why my engine light goes on and off depending on the outdoor temperature. Unfortunately they didn't have the correct equipment for my vehicle and the light hasn't come back on so that problem was not corrected. To make matters even worse, a person from Walser sent me an email offering to upgrade my vehicle but then they found out that the air bag had been deployed back in 2012 and Walser has a policy not to take in vehicles where the airbag has been deployed. The ironic part is that I bought the vehicle from Polar Mazda before Walser acquired this dealership. In the end, it's obvious that Walser doesn't support all of the customers they've "acquired". More

Amazing customer service and car service The customer service there is amazing! They are very clear about what they are going to do to your car and the cost. They also won't perform any extra The customer service there is amazing! They are very clear about what they are going to do to your car and the cost. They also won't perform any extra service until your approval. They get everything done in a quick and timely manner (and they get parts they don't have fairly quickly for a mechanic!) The loaner cars are also very nice! They have been the only ones to service my car since I bought it used, and they take excellent care of it, even though I don't :/ Best part is they don't make me feel bad about it, they know we have busy lives and do their best to make my car experience exclude stress. I won't take my car anywhere else! Thanks guys! More

service of cx5 and test frive of new vehicle great service and spent time with jim Nekola who was knowledgeable and answered my questions on new CX5 vehicle as well as informative test drive, great service and spent time with jim Nekola who was knowledgeable and answered my questions on new CX5 vehicle as well as informative test drive, friendly team. More

Awesome Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous Tom is awesome and a big help the service was and always is good and the carwash is always a plus And the staff is always courteous More

No surprises Great folks to work with, always thorough and professional. Tom explains everything and I really trust his knowledge and judgement. We will keep c Great folks to work with, always thorough and professional. Tom explains everything and I really trust his knowledge and judgement. We will keep coming there for the life of the Mazda and prolly get another one. More

Great attention to detail and willingness to go beyond The services provided were exceptional. All employees were courteous and willing to go the extra mile. We had one employee actually install out lice The services provided were exceptional. All employees were courteous and willing to go the extra mile. We had one employee actually install out license plate in the rain. More