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Walser Polar Mazda - Service Center

White Bear Lake, MN

4.9
669 Reviews

669 Reviews of Walser Polar Mazda - Service Center

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August 24, 2018

Nice people and facilities Tom was very helpful and kept us informed throughout the repair. The facility is beautiful and spacious. They washed our car and had everything prep More

by m.lloyd.lohse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 27, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for rating us 5 stars!

August 23, 2018

2 h waiting for a 1 h job Evething was fine, but I had to wait 2 h for an 1h job (according to the representative, oil change and a nail in a wheel.) And thanks god I asked, ot More

by babion55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marking all because I never knew the name of both employees , Matthew Carroll, James Glomstadt, Tom Nelson
Aug 27, 2018 -

Walser Polar Mazda responded

Thanks for sharing this feedback. We're very sorry that your appointment took longer than was communicated to you. We will use this feedback to improve our processes for future customers. We hope you'll give us another opportunity to show you that. Thank you.

August 22, 2018

Excellent service My first time having service on my car. There was a recall that they took care of quickly. Super friendly staff in the service department. More

by katheyoellerich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 22, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for rating us 5 stars!

August 22, 2018

Oil change The team I worked with was fantastic. They helped me solve for a few questions- rear bumper guard and a peeling mirror chip protective covering. The More

by Alicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Carroll
Aug 27, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for rating us 5 stars!

August 20, 2018

5,000 mile Mazda 6 maintenance Great staff, especially Tom Nelson. Quick and quality service. New location and waiting area nice. Liked being able to do work while waiting. Than More

by drgaborik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 22, 2018 -

Walser Polar Mazda responded

Thanks for sharing this feedback! We're glad to know that your experience with us was worthy of 5 stars. Please let us know if we can assist you in any other way!

August 20, 2018

Great Service Again The service team is always friendly and courteous service. Tom was helpful and really took care of me. He goes above and beyond to make sure I'm hap More

by JANBURMEISTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 20, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

August 20, 2018

Service was great. It was done timely and was informed on how long service would take. Also was informed of issue I needed to take care of on next service. More

by jimmerw55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 20, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

August 20, 2018

quick, thorough service Service was done immediately when I came to shop. Shop was very thorough and fixed issue I didn't know about. Always have had good service here. More

by nancylee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Glomstadt, Tom Nelson
Aug 22, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for rating us 5 stars!

August 17, 2018

Prompt and courteous They were able to get my car in on my schedule, checked me in promptly and courteously, and had the service finIshed very quickly and at a great price More

by LMICHELSON8402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Nelson
Aug 20, 2018 -

Walser Polar Mazda responded

That's great to hear! Thanks for reviewing us!

August 16, 2018

excellent I came in for a oil change of my cx5 for the 2nd. time because I put on a lot of miles quickly and saw a mazda 3 on the floor while I was waiting. Br More

by cltegro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Schwarting, Ethan Hampshire, Dave Brown, James Glomstadt
Aug 20, 2018 -

Walser Polar Mazda responded

Congrats on your new vehicle! We appreciate this review and look forward to serving you again. Thanks!

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