Walser Polar Mazda - Service Center

CX-9 oil change Got to spend some time in the new facility, beautiful! I like how the customer service area is integrated with the sales floor. Will definitely be r Got to spend some time in the new facility, beautiful! I like how the customer service area is integrated with the sales floor. Will definitely be returning for service there and also may consider a purchase in a few years! Thanks for the prompt, courteous service. More

Friendly, professional, credible, knowledgeable I took my CX-5 in for a Fall Tune-up. The work was accomplished in less than an hour and my car was even washed! Great service, very friendly, knowl I took my CX-5 in for a Fall Tune-up. The work was accomplished in less than an hour and my car was even washed! Great service, very friendly, knowledgeable staff, convenient scheduling online. More

Excellant Service! I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when I have great confidence in my service advisor, James Glomstadt. He is very knowledgeable and pays attention to every detail. He is very thorough when he explains a problem and how it will be fixed. More

Check engine lights Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable Asked to check lights on dashboard. Explanation on sheet from mechanic listed tranny code and to replace tranny. Tom said car was totally drivable even with code. This important information was not mentioned on sheet. Lot of missed value for me there. Also the check engine light was not even reset More

Courteous Prompt Service All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive expe All the Service Writers were helpful. The Tech called me less than an hour after I dropped off the vehicle to say it was done. Overall positive experience. More

Good service My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two hours later I received a call saying my car was done. Better then the estimated three hours I was originally told when making the appointment. When I returned to pick my car up I was able to talk to someone right away again. I signed a paper and was given my keys. Within 5 minutes of arriving I was back on the road. More

Best service ever! Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the w Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the way and was told the price upfront, avoiding a surprise charge. Love this place! More

Tom and Jason make everything easy. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. More

I trust Tom Nelson I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his wife's car. This simple kind gesture made me feel like I also was as important as family. It's a small thing like that which can make a big impact to a customer. More

Friendly service, great experience Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew ca Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew can hone skills in that direction, not having to share it with another brand within the dealership. i’ve never been disappointed with service (or sales) at Polar/Walzer Mazda & these new surroundings make it even more enjoyable. Don’t be fooled that my stars aren’t 5s all the way through, because I’m simply not liberal with maximum praise. More