Walser Polar Mazda - Service Center
White Bear Lake, MN
818 Reviews of Walser Polar Mazda - Service Center
Friendly, welcoming and efficient. Great waiting area near the showroom. I will always buy a Mazda because the cars are dependable and the service department really delivers. Great waiting area near the showroom. I will always buy a Mazda because the cars are dependable and the service department really delivers. More
Went for oil change - I told them I did not have my cell phone and would be waiting - they said about an hour and if longer would come get me / had no idea but it was 2 hours 15 minutes later they came and phone and would be waiting - they said about an hour and if longer would come get me / had no idea but it was 2 hours 15 minutes later they came and got me - no clocks so I didn't know how much time had passed - all in all okay but then they asked if I watched the video and saw the recs for work - again no phone so I said no - they kindly showed me but I could hardly hear what the tech was saying - attendant wasn't super knowledgeable about timing of routine maintajnence but a colleague helped answer my questions - now picked up my car and the cabin fan is super loud - so now will have to go back in to address this. The whole day was very unexpectedly long with poor communication - obviously thankful the car was fixed but frustrating now I have a new problem that you probably are going to charge me for More
They did a great job and even noticed an issue with the license plate and fixed it. Was impressed enough to do a oil change service contract (I normally do them myself) license plate and fixed it. Was impressed enough to do a oil change service contract (I normally do them myself) More
The service was good but the communication was bad. The advisor was supposed to call and give an update knowing I needed an update by a certain time but never did until much later. I called for an upda The advisor was supposed to call and give an update knowing I needed an update by a certain time but never did until much later. I called for an update and he said he'll call back in 10 minutes but never did. Then when the repair was done, I was not notified and had to go check it out myself. More