Walser Polar Mazda - Service Center

Prompt, friendly, explained everything well and completed the repair to my satisfaction. The new back up camera is working wonderfully. Good job. the repair to my satisfaction. The new back up camera is working wonderfully. Good job. More

Easy to deal with No Helpful with reviewing the tutorial and easy to make appointment and easy to make appointment More

Quick, super friendly service staff, very pleasant sales team. While waiting for a part to be brought out, someone (I assume a manager) was VERY keen to know that I wasn't just being ignored waiting. team. While waiting for a part to be brought out, someone (I assume a manager) was VERY keen to know that I wasn't just being ignored waiting. More

It was Robert and he kept me updated with videos of the service as he was doing it and I didn't really have to wait for anything very long. service as he was doing it and I didn't really have to wait for anything very long. More

Excellent and knowledgeable staff - I love having the ability to drop my vehicle off and get a loaner so I can get routine maintenance done during work hours. ability to drop my vehicle off and get a loaner so I can get routine maintenance done during work hours. More

Prompt service. They were able to diagnose and fix a problem I had even though I just went in for routine maintenance. Clean and pleasant waiting area. They were able to diagnose and fix a problem I had even though I just went in for routine maintenance. Clean and pleasant waiting area. More

Awesome customer service and service in general. Love Walser Polar Mazda! Would recommend to anyone! Love Walser Polar Mazda! Would recommend to anyone! More

Friendly, prompt service, let me know what work could be done and how everything on the car looked. done and how everything on the car looked. More

As a young woman, my experience was demeaning. I have had the same service specialist twice in two weeks. The first time he asked me if I was sure my engine light was on and that I wasn’t confused I have had the same service specialist twice in two weeks. The first time he asked me if I was sure my engine light was on and that I wasn’t confused by how many lights there are on the dash. The second time, in the lobby full of people, responded to a question about my engine with “I don’t know what to tell you.” He left me extremely embarrassed and without answers to my questions. One day after service, the problem I asked about came back. Lastly, as I was reading the paperwork to sign, he told me don’t worry about reading it, just sign. This is extremely alarming as it is paperwork in signing my name on. If I wasn’t under a lease, I would not be going back. More

Simple oil change back in October 2024 on my 2021 CX5. Tech overfilled the engine oil way over the max mark. Car was in winter storage and put back in service last month. Good thing I caught it before any Tech overfilled the engine oil way over the max mark. Car was in winter storage and put back in service last month. Good thing I caught it before any permanent engine damage was inflicted by this error. Is there a final check done by someone other than the assigned tech before the car is released? If not, that is something that needs to be incorporated into the procedures. This could have resulted in some hefty costs. More