Walser Polar Mazda - Service Center

I would give 5 stars if my my concerns were met the first time I called however it took 3 attempts before anyone would take my issue seriously. (My car was brand new off the lot and 3 days old when I noticed time I called however it took 3 attempts before anyone would take my issue seriously. (My car was brand new off the lot and 3 days old when I noticed an issue with my CarPlay.) That being said once I did receive service they worked hard to fix the issue. More

The service advisors are always welcoming and professional. I know that my car is in good hands and that I am going to get the repairs I need and only the repairs I need. professional. I know that my car is in good hands and that I am going to get the repairs I need and only the repairs I need. More

Nice waiting area. Appreciate the snacks! The nice car wash after service does not go unnoticed. Appreciate the snacks! The nice car wash after service does not go unnoticed. More

My experience at Polar Mazda was great, the staff is very friendly and caring about their customers. friendly and caring about their customers. More

Always so kind and explanatory. Love the video, I feel the service department is very honest. Love the video, I feel the service department is very honest. More

Drove in with a problem, no appointment, they looked at it right away and fixed it while I waited. it right away and fixed it while I waited. More

Service, kindness , honesty, and knowledge were perfect. I purchased my Mazda at this dealership and couldn’t be more pleased. Thank you!! I purchased my Mazda at this dealership and couldn’t be more pleased. Thank you!! More

The last checkup they ran said I needed windshield wipers but nothing about a battery- and then when I tried to start the car about a eeek later the battery was dead. If the mechanic would of told me about t but nothing about a battery- and then when I tried to start the car about a eeek later the battery was dead. If the mechanic would of told me about the battery it would have saved me money calling triple “a” More

They have always been very nice every time I go in and are up front about the amount of time things will take are up front about the amount of time things will take More

The staff at this location are to be commended. They go out of their way to help when you are having issues. The only problem I still have is with the package price I paid for the clear coat, rust They go out of their way to help when you are having issues. The only problem I still have is with the package price I paid for the clear coat, rust proofing and undercoating. It was over $1000.00 and I believe I only got the rust proofing. They helped by reminding me I have sap removal on my contract when I couldn’t remove it. I still have shadows of the sap after being removed. I was told if I DID have that extra coat on my brand new car, it wouldn’t have happened. I feel the package did the rust proofing.I feel cheated on this package and the contents being completed. I called P and L Rustproofing anonymously and got very different information than what is in the pamphlet you receive and verbal descriptions at Mazda Polar. It’s deceptive and Id like the coating that is described in their pamphlet which is 5-7 years of protection. Otherwise it’s been service that is very customer oriented. More