Walser Polar Mazda

Vehicle Exchange We wanted to trade a rather new car for a truck on their lot. Brit was so awesome to work with. Made the experience so fun. Got a reasonable deal on o We wanted to trade a rather new car for a truck on their lot. Brit was so awesome to work with. Made the experience so fun. Got a reasonable deal on our trade-in. More

Excellent service Brian, Ethan and Dave were great. Pleasant environment to purchase a new vehicle. They made us feel like what we wanted mattered! No pressure and frie Brian, Ethan and Dave were great. Pleasant environment to purchase a new vehicle. They made us feel like what we wanted mattered! No pressure and friendly throughout the entire process. Will definitely recommend Walzer Mazda! More

Sales staff friendly- not forthcoming with information I visited to explore options on my lease. Brit was very friendly and we were able to work out much of the information via text before I even showed up I visited to explore options on my lease. Brit was very friendly and we were able to work out much of the information via text before I even showed up. Took a ride in a new vehicle and determined my existing car met my needs best. Was frustrated with the following items: 1. Had to ask what the terms of my loan were going to be as I was given the paperwork. All the sales lead talked about was monthly payments which is misleading. 2. Offered and purchased the extended warranty but wasn’t presented the list of coverage. 3. Was sent a blank odometer verification document to sign. Had to send back for the vehicle information to be completed prior to my signature. 4. Even though I bought the leased car I had, it would have been nice to have a car wash/vacuum offered. More

Much more than what we expected New facility. Multiple staff were courteous, conscientious and caring. Obvious that the staff work well together. Efficient process. Knowledgable staf New facility. Multiple staff were courteous, conscientious and caring. Obvious that the staff work well together. Efficient process. Knowledgable staff. Set low price so pressure not as intense. More

One of my best car buying experiences Professional organization, customer oriented, great team approach. There was a discussion on extra services that could get purchased, but no high pres Professional organization, customer oriented, great team approach. There was a discussion on extra services that could get purchased, but no high pressure tactics. Purchase process very smooth and fast. More

Used to be a lot better I was in for a oil change and tire rotation. I also presented a coupon for $11 off at the start of appointment and the service person said he would ap I was in for a oil change and tire rotation. I also presented a coupon for $11 off at the start of appointment and the service person said he would apply it. He also told me that he would have me out of there within an hour. An hour and a half later my car was finally done. Why would an oil change and tire rotation take an hour and a half? I did have an appointment. Also, the coupon wasn’t applied and it wasn’t until I noticed it missing from my bill that anything was done about it. Finally my car was washed, but not dried. I now have a water spotted car that looks worse than when it went in. I realize that these are all small items, but to me it’s these small items that will either keep people coming back or make them not want to return. More

Oil change excellent Tom was prompt and courteous and the whole oil change went as explain. Nice waiting area with snacks and drinks. Appreciate the inspection and no pres Tom was prompt and courteous and the whole oil change went as explain. Nice waiting area with snacks and drinks. Appreciate the inspection and no pressure approach! More

Above and beyond Brandon and the polar mazda staff went well above the customer service level I have ever received when purchasing a car including making three trips t Brandon and the polar mazda staff went well above the customer service level I have ever received when purchasing a car including making three trips to my house to make sure that I would be completely satisfied with my purchase. I would highly recommend them to anyone looking to purchase a car. More

Great experience Buying a large purchase such as a car can be stressful. It was just the opposite at Walser. My salesman, Matt Leuty, made it an easy and enjoyable exp Buying a large purchase such as a car can be stressful. It was just the opposite at Walser. My salesman, Matt Leuty, made it an easy and enjoyable experience. He has also continued to support me with my technology questions. I had my first service appointment this week. The service dept was prompt and friendly. More

Walser is a winner! Came for my first oil change on my new CX-5 and saw their new facility. A beautiful and spacious facility with room for customers, salespeople and Came for my first oil change on my new CX-5 and saw their new facility. A beautiful and spacious facility with room for customers, salespeople and mechanics. It’s a great place to shop or work. More